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HOSPITALITY
Learn how Samsung can modernize your hotel to provide a seamless and personalised experience for every guest.
THE NEW GUEST EXPERIENCE
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Connected Guest Experience
Use digital automation to offer guests a personalised & connected experience
• Increase customer satisfaction by providing the best guest experience.
• Digitally enable brand authenticity to gain customer loyalty.92% OF HOTELIERS BELIEVEthat by 2020 guests will expect their stay to be personalised around a set of choices they make before they arrive1
1Samsung, Transforming the Guest Experience.
(Samsung internal study, 2013)
Expedite and simplify your guest’s check-in processFresh off the plane, guests can quickly check in from the taxi on the way to the hotel through an app on their Mobile Device. Check-in information will be immediately sent to the phone, after which it can be conveniently used as a digital room key. Guests just simply have to tap their phone against the Smart Door Lock to open their room door. It also means they can skip the queue at the check-in desk—just what they need after a long flight.
Deliver home comfort for your guestsOnce inside the room, guests can use the in-room tablet or the Hospitality TV with LYNC HMS solution to easily adjust the lighting and draw the blinds, all without having to move. And since the System Air Conditioner with Zensys solution is integrated into the room occupancy system, guests can also control the temperature however they see fit to ensure they are as comfortable as possible. In the background is the Smart WLAN solution acting as a wireless IoT access point with in-room sensor interaction. With truly integrated smart rooms, the environment of each one can be adjusted to meet the unique needs of individual users.
Enrich your guest stay with personalised infotainmentWhile adjusting the conditions in the room, guests can be greeted with a personalised welcome message on the Hospitality TV with LYNC SINC/REACH. An information hub and entertainment device in one, guests can check out information on hotel services, promotions, and events while enjoying a myriad of entertainment options. And since their personal mobile device will immediately connect to the Wi-Fi hub built directly into the TV, they have the flexibility of viewing in-room TV content on their mobile device or streaming their personal content to the big screen. Guests can also conveniently access hotel services to order room service or housekeeping.
Tap into every need of your guestsContinuing the personalised room experience, rooms can be equipped with In-Room Guest Tablets with Guest Service solution to tap into all of your guests’ needs. With easy access to local area information and the hotel service menu in the language of their choice, guests will find ordering services and checking out hotel events a pleasant experience. They can order room service, make dinner reservations at one of the hotel’s premium restaurants, or request for housekeeping in a snap. And with the Smart WLAN Solution working in the background, enabling internet connectivity between all wireless devices is quick and easy.
Allow your guests to check out at their convenienceAll good things must come to an end. In some hotels, checking out is a stressful experience, but it doesn't have to be. After enjoying breakfast in bed, guests can use the Hospitality TV or in-room Tablet to view and digitally sign their bill from the convenience of their room. On the way out, they can pick up the paper bill which has just been printed out in the lobby from the Cloud Printer with PrinterOn solution. There’s no key to drop off or anything to sign, so it’s straight into the waiting taxi to the airport, booked the night before through the TV. -
Augmented Amenities
Use Samsung’s leading technology to indulge guests with value-added amenities
• Expand your customer base by attracting business and leisure travelers.
• Increase revenue and profit by earning through value-added services.76% OF HOTELIERS RESPONDEDpositively to investing in technology to improve their REVPAR (Revenue per available room)1
1RezNext Global Solutions, Technology investments to be a top priority in hospitality industry: RezNext Survey report (2014)
Revamp the lobby with digital technology to intuitively promote your amenitiesFirst impressions count. Captivate your guests the moment they enter the lobby with a spectacular Video Wall to create a memorable first impression. Not only will the visually stunning displays attract guests with vibrant images, when coupled with the MagicInfo solution they can inform your guests about limited-time promotions on hotel amenities. Before taking the lift to their room, guests can use any of the Interactive Information Kiosks installed throughout the hotel to search for hotel information on interactive touchscreens.
Streamline business travelers’ work experience with smart technologyAttract business travelers to your hotel with state-of-the-art interactive conference rooms. Corporate guests will appreciate having a large interactive E-board with dynamic touchscreen capabilities and on-the-spot file sharing and note-taking to conduct their meetings. An easy-to-install Cloud Printer allows your guests to print screenshots from any device using the Cloud Viewer and Print solution. All of these devices can be connected together with ease, thanks to an LTE-powered WLAN solution which helps to minimise any interference.
Indulge your guests while generating additional revenueIt’s time for dinner! But where to eat? Entice guests to dine at one of your hotel’s restaurants with a vibrant Video Wall with MagicInfo solution displaying gorgeously vivid images and daily promotions. Once seated, diners won’t need to wait for staff to bring them menus or take their orders; they can simply order their meal from the interactive dining menu on the Mobile Device found at the table. And at the end of the evening, diners can pay on-the-spot thanks to the built-in Mobile POS solution. A Smart WLAN solution provides wireless security for safe transfer of guests’ financial information. -
Optimised Hotel Operations
Maximise efficiency with seamless communication & back-office operations
• Enhance productivity by communicating with staff in real-time.
• Reduce costs by automating and digitizing operations.46% OF ENERGY USE,45% of energy cost reduced annually with the installation of Samsung HVAC.1
1(Samsung internal study)
Empower your hotel staff with mobile devices for seamless communicationTo guarantee that your guests’ experience remains outstanding, it is vital to be able to respond to all of their needs in real-time. By connecting all hotel staff with Mobile and Wearable Devices, you can empower hotel employees to provide high-quality service and streamline operations across hotel facilities at the same time. Connected staff can communicate with one another seamlessly for efficient guest management and receive instant schedule updates for better housekeeping and maintenance. A secure and stable Smart WLAN solution ensures smooth device interaction and efficient communication throughout the facility.
Achieve streamlined operations through digital automationFacilitate efficient workflow between your front and back office with cloud printing solutions. Cloud Printers with the SmartThru Workflow3 solution provide quick and secure cloud printing and digital document management, minimising processing and customer wait time. All the while, the Managed Print Services Programme will be monitoring your entire printing system and notify the service department whenever supplies are low. All this is made possible with Smart WLAN Solution running in the background, ensuring seamless interaction for all of your devices.
Maximise energy economy with centralized control and monitoringMaximise your hotel’s energy economy and reduce energy costs with the System Air Conditioner with DMS and S-Net 3. With centralized management control, you can remotely and efficiently provide an optimally conditioned environment throughout your entire facility. Control a large number of units from anywhere at any time, individually or simultaneously as a group according to a variety of control options. Maximise cost-efficiency even further with an energy consumption analysis for economical building management.
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