Solution FAQs

A : If you have a 2012 model, Please contact hdsupport@samsung.com. If you have a model from 2013 or later, you can get the license from the SLM site (http://v3.samsunggsbn.com)

A : If you can connect to a wireless network, connect the mobile and Signage TV on the same network. If there is no wireless connection, you can use Wi-Fi Direct function to connect the mobile and Signage TV. Press 'Menu' key on the remote control to select 'Network' - 'Network Settings' or 'Wi-Fi Direct,' to turn on the Wi-Fi Direct function.

A : To schedule content past midnight, create a separate daily schedule for the next morning and then continue scheduling.

A : Yes, but to watch conventional TV, you must connect to an external device (ex. set top box through the HDMI or DP). Alternately, if you are located in North America or Korea, you can purchase a model that has a built in TV tuner, such as the such as the MEC, MDC, DHD, DMD, DBD, DHE, DME, DBE, PEC series.

A : Yes. However, to ensure the long-term operation of display, please follow all of our installation guidelines and build an outdoor case for the display. Alternately, you can purchase one of our specialized outdoor models: the OMD and OHD series displays.