Samsung Gulf Electronics Announces Exchange Program for Galaxy Note7

Sep 08, 2016

Exchange Program to Ensure Consumers' Safety and Needs are Addressed

Samsung Gulf Electronics Announces Exchange Program for Galaxy Note7

Samsung Gulf Electronics today announced the availability of Exchange Program for Galaxy Note7 owners in the Gulf Region. This program is in response to the recent announcement regarding isolated battery cell issue of the Galaxy Note7 device.

While there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need through the Galaxy Note7 exchange program. And, because customers’ safety is an absolute priority, Samsung has stopped sales of the Galaxy Note7.

"Samsung is taking a proactive approach to address customer needs around the Note7," said Mr. Ismail Yoon, President of Samsung Gulf Electronics. "We are encouraging customers to replace their Note7 by taking advantage of our Product Replacement Program. The safety and satisfaction of our customers is Samsung's top priority."

For customers, who have the Galaxy Note7 device, Samsung will voluntarily exchange their current device to a new Galaxy Note7 over the coming weeks till December 31st, 2016 at multiple locations*. Until the new Galaxy Note7 stock arrives, a loan device will be provided as an option.

Galaxy Note7 owners are advised to call Samsung Customer Service on the below local customer service numbers for any questions or concerns.

  • »  UAE: 800-Samsung (800-7267864)
  • »  Qatar: 800-2255
  • »  Kuwait: 183-2255
  • »  Bahrain: 8000-4726
  • »  Oman: 800-Samsung (800-7267864)

 

Click here to view the Exchange store locations

About Samsung Electronics Co., Ltd. 

Samsung Electronics Co., Ltd. inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, medical equipment, network systems, and semiconductor and LED solutions. For the latest news, please visit the Samsung Newsroom at news.samsung.com.