[Galaxy S5] Why Kies/Smart Switch don't work when transferring the S-note from old device?

[Galaxy S5] Why Kies/Smart Switch don't work when transferring the S-note from old device?

Last Update Date : 2018-04-09

This is not a defect. Samsung modified the concept for the S-memo in Galaxy S5 making Memo application to be available only by default.

 

memo app 

 

The Galaxy S5 still supports the specific S Note application although it does not come by default with Galaxy S5. As it is not available by default, it causes compatibility issue with the files created in S-memo or S-Note from older models.

 

 

     Thus, to use the S-Note or S-Memo files which there were already, please install

     the S Note application from Galaxy Essential and transfer the files with Kies or Smart

     Switch Mobile app. 

 

You can check the Memo or Note files via S Note app.

 

To download the S-Note app, please follow the steps below.

 

1. Find the Galaxy Essential Widget and tap it.

2. Select S-Note

3. Tap Update

4. Check S-Note in application list if available after installation.

 

s-note 

 

 

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Live Chat support with a Samsung product expert.
Support Timing : 8AM to 10PM GMT+4

Send us an Email

We'll respond your query quickly.

Email to CEO

Contact the dedicated CEO's Office.

Call

800-7267864(SAMSUNG)

UAE : 8AM to 10PM / 7 days a week

800-2255(CALL)

Qatar : 7AM to 9PM / 7 days a week

183-2255(CALL)

Kuwait : 7AM to 9PM / 7 days a week

8000-4726(GSAM)

Bahrain : 7AM to 9PM / 7 days a week

800-72627(SAM CS)

Oman : 8AM - 10PM / 7 days a week

800-7-729(S-PAY)

UAE only : 24/7

* For any printer related enquiries please visit the HP website .

Face-to-face support

Service Location

Search the nearest Samsung Service Centers in your area.

Contact Us