Will the fingerprint scanner on the Galaxy Alpha be able to recognise my fingerprints if my fingers are wet or dirty?

Last Update date : 2014.09.14

 

For the fingerprint scanner to work effectively please ensure that both the

fingerprint recognition area of the device and your fingers are clean.

 

If the fingerprint recognition area is dirty, clean it with a soft dry cloth.

 

Also, if your fingers are dirty, wet, or sweaty, please clean them.

 

Also, the device may not recognize fingerprints that are affected by wrinkles or scars.

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

How would you like to contact us for support?

If you have additional questions or require further assistance, please chat with our experienced technical team online.  Live Chat
※ Our operation hours are 8:00 am to 10:00 pm from Sunday to Saturday (7 days a week)

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok