Gear S2- How to restart if device appears to be frozen or not responding when I try to use the touch screen?

Last Update date : 2015.10.26


If your Gear freezes or hangs, you may need to close apps or turn off the Gear and turn it on again.


If your Gear is frozen and unresponsive, press and hold the Power key for more than 7 seconds to reset.

                                                      power key 



If this does not solve the problem (i.e. the device still sometimes freezes after rebooting it as described above),  perform a factory data reset.


Turn the bezel clockwise till you see the Apps screen, then tap on 


 (1.)Settings (2.) then tap on Gear info (3.) then tap on Reset Gear (4.) then tap on Factory reset., then (5.) tap on the “Tick” symbol





Since all data will be erased from Gear memory after Factory reset, before performing the factory data reset, remember to make backup copies of all important data stored on the Gear.


If the problem is still not resolved, contact a Samsung Service Centre.

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