Some music files saved in external SD card do not appear on Google Play Music. Why is this?

Last Update date : 2016.04.28

Samsung is aware of this symptom which may appear on some devices and this is issue

of Google Play Music itself .

This is already known issue on internet.

Regarding this, Google will release improved Play Music to resolve these symptoms

and at that time you will update to enhanced version in Play Store.

Before the time, we recommend to use after clearing application data

and cache of Google Play Music by following next steps 

 

1. Tap Settings.

01 

 

2. Select Applications.

02 

 

3. Select Application manager.

03 

 

4. Choose Google Play Music.

04 

 

5. Storage.

05 

 

6. Clear data / cache.

06 

 

 

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

How would you like to contact us for support?

If you have additional questions or require further assistance, please chat with our experienced technical team online.  Live Chat
※ Our operation hours are 8:00 am to 10:00 pm from Sunday to Saturday (7 days a week)

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok