When trying to connect my S Health Activity Tracker device with mobile via Activity tracker application, connection do not be established and is disconnected continuously. What should I do for this ?

Last Update date : 2016.05.09

Sorry for your inconvenience.

If disconnection symptom between S Health Activity Tracker device and mobile appears,

please check the Activity Tracker application version installed on your device.

Compatibility issue between Activity Tracker and mobile devices may appear

when Activity Tracker of old version is installed.

To resolve this, please update the Samsung Activity Tracker application to latest version “1.42”.

Even though the application will be usually updated automatically, if not so on your device,

please update manually by next steps.

Samsung encourages users to keep your software and apps updated to latest version.

 

※ How to update the Samsung Activity Tracker app to latest version

1. Tap Play Store

 01 

 

2. Search for "Activity tracker"

02 

 

3. Check the "1.42" of latest version and update it

03 04 

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