When I connected a USB device, the message, "An unregistered model has been connected. Communication cannot proceed." pops up. What do I need to do?

Last Update date : 2015.03.12

[Solution]

‘An unregistered model has been connected. Communication cannot proceed’ message pops-up because your mobile phone model is not registered to the current NPS version. Download the latest NPS version and reinstall it, or update NPS to the latest version. You can connect the device in the NPS version that has your mobile model registered.

     

     

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

How would you like to contact us for support?

If you have additional questions or require further assistance, please chat with our experienced technical team online.  Live Chat
※ Our operation hours are 8:00 am to 10:00 pm from Sunday to Saturday (7 days a week)

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok