Error 404--Not Found

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

Error 404--Not Found

Error 404--Not Found

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

Error 404--Not Found

Error 404--Not Found

From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:

10.4.5 404 Not Found

The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.

Samsung GALAXY S4 WE'VE GOT YOU COVERED WITH ADH!

Description of ADH:
Samsung ADH Customer Service Benefit

(ADH), which stands for Accidental Damage from Handling, is a unique product offering designed exclusively for Samsung Electronics Africa as a world first from a Device manufacturer point of view. Initially ADH will be offered on the Samsung Galaxy S4 Smartphone; however more Samsung Smart Devices will follow and will be eligible for the ADH customer benefit in future.

ADH will be incorporated into the existing Samsung 24-month standard factory warranty on the GALAXY S4 and will protect your device from accidental damage during normal use. It will cover screen repairs and liquid damage repairs to your device that is damaged within the Samsung 24 month warranty period. Each Device is allowed 2 incidents per 24-month period:

• 1 Screen repair and 1 liquid damage repair

OR

• 2 screen repairs

OR

• 2 liquid damage repairs

Should both a liquid damage and screen damage incident occur as your first incident and at the same time, this will constitute both the first and the second incident within the 24 month warranty period and your ADH cover will cease.

If the second incident is both a screen damage and a liquid damage at the same time, then the ADH repair will be provided to the ‘greater of’ damage, be it liquid damage or screen damage and the ‘lessor of’ damage will be for the account of the Samsung Galaxy S4 Device owner.

It is very important that after purchasing your Galaxy S4, you then register it through the Samsung E-warranty service. To register, just follow the simple steps below:

1. Go to ‘messages*’ application from your Samsung Galaxy S4

2. Create new message

3. Type your Country’s Short code under recipient

4. Then type : REG*IMEI NUMBER#

5. Send

You will get an initial response that reads:

“Thank you for buying a Samsung S4. Registration SUCCESSFUL. You have 2 year warranty from date of purchase. This will be followed by a Second message to all S4 users:

(* Standard SMS rates apply in the selected countries)

In the event of damage, you will then be able to take the device to an Accredited Samsung Service Centre who will replace the screen or board free of charge with no incident fee having to be paid by the customer.

This ADH Product will initially be made available to all 16 African countries that have E-warranty registration capabilities and the countries and their respective short codes are as follows:

Participating Countries and Short Codes:

Country Short Code Short Code
Ethiopia 8855
Kenya 22585
Sudan 5585
Tanzania 15685
Uganda 6585
Cote d’ivoire 98123
Ghana 1453
Nigeria 20353
Senegal 22023
Angola 44224
Botswana 16776
Mauritius 8979
Mozambique 99039
Namibia 35585
South Africa 34622
Zambia 4664

Your frequently asked questions: ADH
ADH is currently only available on Samsung Galaxy S4 Devices and more Devices to follow

1. What is ADH?

ADH stands for Accidental Damage from Handling and protects your Samsung Galaxy S4 Device from accidental damage during normal use.

2. What does ADH cover?

ADH covers screen repairs and liquid damage repairs to Samsung S4 Devices that are damaged within the Samsung 24 month warranty period.

3. How many incidents do I have?

Each Device is allowed 2 incidents per 24-month period:

• 1 Screen repair and 1 liquid damage repair

OR

• 2 screen repairs

OR

• 2 liquid damage repairs

Should both a liquid damage and screen damage incident occur as your first incident and at the same time, this will constitute both the first and the second incident within the 24 month warranty period and your ADH cover will cease.

If the second incident is both a screen damage and a liquid damage at the same time, then the ADH repair will be pro vided to the ‘greater of’ damage, be it liquid damage or screen damage and the ‘lessor of’ damage will be for the ac count of the Samsung Galaxy S4 Device owner.

4. What do I need to do to activate this ADH cover on my Samsung Galaxy S4 Device?

Register for E-warranty within 30 days of purchase.

5. How long do I have to register my E-warranty?

Device owners have up to 30 days from date of purchase to register for E-warranty.

6. How do I register for E-warranty?

a) Go to ‘messages’* application from your Samsung Galaxy S4

b) Create new message

c) Type your Country’s Shortcode under recipient

d) Then type : REG*IMEI NUMBER#

e) Send

You will get an initial response that reads:

“Thank you for buying a Samsung S4 . Registration SUCCESSFUL. You have 2 year warranty from date of purchase.

(* Standard SMS rates apply in the selected countries)

This will be followed by a Second message to all S4 users:

“Congratulations your S4 is now covered by ADH, please visit www.samsung/samsungadh to view terms and conditions.”

7. What are the Short Codes and Call Centre Numbers in my Country?

The E-warranty service is active in the following countries:

Country Short Code Short Code Call Centre Number
Ethiopia 8855 N/A
Kenya 22585 0800545545
Sudan 5585 969
Tanzania 15685 0685 889 900
Uganda 6585 0800 300 300
Cote d’ivoire 98123 8000-0077
Ghana 1453 0800-10077 / 0302-200077
Nigeria 20353 0800-726-7864
Senegal 22023 800-00-0077
Angola 44224 917267864
Botswana 16776 008007260000
Mauritius 8979 N/A
Mozambique 99039 847267864
Namibia 35585 08 197 267 864
Zambia 4664 0211 350370

OR

www.samsung.co.za/ewarranty

8. What happens if I miss the cut off period for E-warranty registration?

If you have missed the registration cut off period, your Samsung Galaxy S4 Device will not qualify for ADH and will not be repaired for ‘no charge’ in the event of an accident.

9. What does ADH ‘not’ cover?

ADH does ‘not’ cover the following:

• Device damage from misuse, negligence, loss or theft, or failure to perform proper maintenance

• Cosmetic damage to any non-operating parts which does not affect the functionality of the item

• Consumable items such as batteries, accessories, including chargers and cables

• Software issues or data, including viruses, spyware, lost or corrupted data or programs, etc.

• Normal wear and tear

10. How do I get my Samsung Galaxy S4 Device repaired in the event of an ADH?

Go to your nearest Samsung Accredited Service Center (ASC) and book your Device in for repairs.

11. Do I need to provide proof of purchase?

Yes, proof of purchase is required.

12. Is my Samsung Galaxy S4 Device still under warranty after a repair is complete?

Yes. All repairs are done via Samsung Accredited Service Center’s (ASC’s).

This means that your Device still possesses the original Samsung Warranty after the repair has taken place.

Should the repair be done by a Non Samsung-Authorised Service Center your original Warranty will be void.

This applies to both liquid damage and screen damage repairs.

13. Can I send my Device anywhere for repairs?

No. All ADH repairs will be honored at Samsung Accredited Service Centers (ASC’s) ONLY.

14. If I have an accident, is there an incident fee?

There is no incident fee for ADH incidents.

Your frequently asked questions: E-Warranty

1. What is E-Warranty?

E–Warranty is a Samsung Service that allows you to:

  • Check that the Smartphone that you intend to purchase is being sold through Samsung Authorised dealer or retail channels
  • It also allows you to register your Samsung Galaxy S4 , which automatically qualifies you for free Accidental Handling Damage ( ADH)
    *cover ( Screen and water damage) , and other Samsung exclusive value added services

2. What are the simple steps that I need to follow to Check my Samsung S4 Smartphone before I buy?

a) Go to ‘messages*’ application from your Samsung Galaxy S4

b) Create new message

c) Type your Country’s Shortcode under recipient

d) Then type : CHECK*IMEI NUMBER#

e) Send

You will then get a response that reads:

“IMEI check complete. Phone is a genuine Samsung phone.”

(* Standard SMS rates apply in the selected countries)

3. What are the steps that I need to follow to Register my Samsung Galaxy S4 for free ADH cover and other value added services after I have already bought the phone?

a) Go to ‘messages*’ application from your Samsung Galaxy S4

b) Create new message

c) Type your Country’s Shortcode under recipient

d) Then type : REG*IMEI NUMBER#

e) Send

You will get an initial response that reads:

“Thank you for buying a Samsung S4. Registration SUCCESSFUL. You have 2 year warranty from date of purchase.

(* Standard SMS rates apply in the selected countries)

This will be followed by a Second message to all S4 users:

“Congratulations your S4 is now covered by ADH, please visit www.samsung.com to view terms and conditions.”

4. What are the Shortcodes and Call Centre Numbers in my Country?

The E-Warranty service is active in the following countries:

Country Short Code Short Code Call Centre Number
Ethiopia 8855 N/A
Kenya 22585 0800545545
Sudan 5585 969
Tanzania 15685 0685 889 900
Uganda 6585 0800 300 300
Cote d’ivoire 98123 8000-0077
Ghana 1453 0800-10077 / 0302-200077
Nigeria 20353 0800-726-7864
Senegal 22023 800-00-0077
Angola 44224 917267864
Botswana 16776 008007260000
Mauritius 8979 N/A
Mozambique 99039 847267864
Namibia 35585 08 197 267 864
South Africa 34622 08607267864
Zambia 4664 0211 350370

5. Where do I find my Samsung Galaxy S4 IMEI Number?

This 15 digit number can be found on:
a) The bar coded side of your Samsung S4 Smartphone box

b) The same number also appears under your Samsung phone battery

c) Alternatively simply go to your Smartphone’s keypad and type *#06#, this will generate the IMEI Number on the device screen.

6. What are the common error messages that customers receive when trying to check their Samsung S4 Smart phones before buying it?

You get the message: “Phone is a genuine Samsung phone”
What do I do?

a) Please purchase your Samsung Galaxy S4 and register on E-warranty system as per point 3 above
You get the message: Invalid IMEI.
What do I do?

a) Try to check again, SMS ‘check*IMEI NUMBER# as per point number 2 above

b) Should the problem persists, then verify if your 15 digit IMEI number has been input correctly
You get message : ‘Your Samsung handset cannot be verified at this time”
What do I do?

a) Contact the retail store where you bought the Smartphone or

b) Call the Samsung call centre – (as per details on point 4 above)
You get message: ‘Phone Reported STOLEN’.
What do I do?

a) Contact the retail store where you bought the Smartphone or

b) Call the Samsung call centre - (as per details on point 4 above)
You get the message: “check complete. Phone previously registered”
What do I do?

a) Contact the retail store where you bought the Smartphone

7. What are the steps that I need to follow if I receive error messages when I register my Samsung Galaxy S4?

You get the message: ‘Registration data incomplete’. Please re-enter.
What do I do?

a) Make sure that all the following details are part of your text:

REG*IMEINUMBER NUMBER#
You get a message: ‘ Invalid IMEI
What do I do?

a) Try to register again ensuring that you use the correct format as per point 3 above.

b) If not successful contact store purchased or call Samsung call centre (as per details on point 4 above)
You get message : ‘Your Samsung handset cannot be verified at this time”
What do I do?

a) Contact the retail store where you bought the Samsung Galaxy S4 or

b) Call the Samsung call centre - (as per details on point 4 above)
You get the message: “Registration UNSUCCESSFUL” Phone Reported STOLEN.
What do I do?

a) Contact Store from where you purchased your Samsung Galaxy S4 or

d) Call Samsung call centre. - (as per details on point 4 above)
You get the message : We apologise but reg for IMEI has been denied because your mobile number has been used to successfully register previously”
What do I do?

e) Please contact the Samsung Call Centre - (as per details on point 4 above)