Strong Mobile Support System

With Wi-Fi in Samsung Galaxy Series, you can access product database, manage product information, and support customers in real-time. The Bluetooth feature allows you to search product information and manage them efficiently.

Company Overview

  • Country 290 stores in 12 countries
  • Industry Retail & Consumer
  • Customer Profile 65,000 (As of 2010)

Solution

  • Technology Web-based mobile business support solution;
    Easy update of product information;
    Real-time evaluation of stock and product arrivals;
    Product shelf label printing
  • Device GALAXY Tab
    GALAXY Tab 10.1

Challenges

  • Develop an efficient business support system beyond the temporal and geographic barriers
  • Evaluate stock and product arrivals in real-time
  • Create a standardized web-based solution and various mobile access methods To improve the POS business process in introducing a mobile business support system, the integration of hardware and solutions has been proposed using the advantage of the GALAXY Tab.

Business Solution

  • Productivity improvements through an optimized solution for business processes
  • Customer satisfaction improved by providing product information in real-time
  • Strategic partnership created with a web-based solution developer that provides different mobile access methods

Technology

  • Mobile business support solution
  • GALAXY Tab
  • GALAXY Tab 10.1The Wi-Fi support of the GALAXY Tab allows you to access your product database, manage product information, and support customers in real-time. The barcode tagging feature, using the Bluetooth technology, allows you to search product information. These benefits have been made possible by creating a strong partnership with the developer of the mobile business support system.

Benefits

  • Update product information easily via the Wi-Fi and Bluetooth access
  • Manage products efficiently through real-time evaluation of stock and product arrivals
  • Print product shelf labels With the introduction of 2500 GALAXY Tabs and 500 GALAXY Tab 10.1s in its business and by creating a strategic partnership with its solution contractor, a company in the retail industry has actually been able to access their product database and provide product information in real-time to its customers for efficient business support.