When I transfer the files from old device to my new Galaxy Note3, the Divx / AC3 format files are not played on my Galaxy Note3. What’s the problem?

Last Update date : 2017.02.08

 

When I transfer the files from old device to my new Galaxy Note3, the Divx / AC3 format files are not played on my Galaxy Note3. What’s the problem?

 

 

 

 

The Galaxy Note3 doesn’t support the Divx and AC3 file format  Please download and use available

 player which is enabled / supports Divx / AC3 files from Play Store or Market.

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

How would you like to contact us for support?

If you have additional questions or require further assistance, please chat with our experienced technical team online.   Live Chat
※ Our operation hours are 10:00 am to 8:00 pm from Monday to Friday.

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok