What to do when my amcorder is not recognized by the software?

Last Update date : 2011.01.16

 Overview]

The camcorder cannot be recognized by the software (Premier, power director etc) on the PC.

 

[Cause]

The editing software cannot recognize moving images on the camcorder.

The software has to support H.264HD codec of MPEG.

Your software or related patch files need to be upgraded.

 

[Solution]

How to solve:

  1. Visit the software’s homepage and check its version to see if update is required.
  2. After update it, reboot your PC and check if the camcorder is recognized.
  3. If the problem occurs continuously, contact the software’s company.

    Visit the software's homepage and update the software version.

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