When I connected a USB device, the message, "An unregistered model has been connected. Communication cannot proceed." pops up. What do I need to do?

Last Update date : 2015.03.12



‘An unregistered model has been connected. Communication cannot proceed’ message

pops-up because your mobile phone model is not registered to the current NPS

version. Download the latest NPS version and reinstall it, or update NPS to the latest version.

You can connect the device in the NPS version that has your mobile model registered.


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