Windows Media Player Is Not Detecting My Device.

Last Update date : 2011.01.16

If your player is only Windows XP Compatible, you must have the following installed on your computer for the Device to be recognized by Windows Media Player.

  • Windows XP (required to install Windows Media Player version 10)
  • Service Pack 1 or 2
  • Windows Media Player version 10

To see which version of Windows and which Service Pack is installed:

  1. Click Start
  2. Right click on "My Computer" and select "Properties"
  3. Click the "General" tab
  4. On the General tab, in the "System:" section, it will tell you which version of Windows you have (needs to be XP Home or XP Professional) and if you have a Service Pack installed, it will let you know which one.

If you do not have Windows XP, you will not be able to use this device on your computer.
If Service Pack 1 or Service Pack 2 is not listed on the General tab of System Properties, you must download and install Service Pack 1 or 2 from

To see which version of Windows Media Player you have:

  1. Open Windows Media Player.
  2. In Windows Media Player, click "Help"
  3. Click "About Windows Media Player".
    If it is not version 10, please you must update to version 10 by clicking "Help" Check for Player Updates or directly from the Microsoft Website.

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