Samsung Smart Care


Samsung Electronics South Africa understands that customer service and care is a pre-requisite when purchasing technology products and it is through our commitment to solid service delivery, that we offer our customers peace of mind through the unique Samsung Smart Care offering.


Samsung Smart Care has four integrated components to ensure you have a positive Samsung experience at all times. The four components that make up Samsung Smart Care plan include:


  • The Warranty Comfort offers consumers a 24 month warranty across the entire product range, covering Pan Africa as opposed to the industry standard of 12 months “in country” warranty.
  • Samsung Smart Care also includes a VIP Service to ensure quick repair times on all products
  • The offering enables online service requests and repair status tracking, repair status updates via SMS as well as smart phone apps.
  • Another benefit of this leading service is that we use only the best engineers and technicians within our service portfolio developed through our world leading engineering academies.

Samsung Smart Care has been developed with the loyal Samsung user in mind, along with our innovative product line. The service is aimed at offering the consumer a smarter experience that meets their needs as Samsung strives to be at the forefront of innovation when it comes to customer service.