Samsung Members

Hand holding Galaxy S7 in palm facing upwards with Samsung Members app open on screen

One stop service centre

Samsung Members keeps your life uncomplicated by offering the services you need from Galaxy-related tips to solving problems in one easy-to-use app.

Galaxy S7 standing upright with Samsung Members app on screen showing the News and tips menu, the message board, the FAQ and self-diagnosis
  • Contents Delivery
    News and tips
  • Community
    Free Board /Suggestions
  • Feedback
    FAQs
    Error Report
    1:1 Question
  • Support
    Self-Diagnosis
    Service Centre Info
    Remote Service

Get the answers you need

A comprehensive FAQ section is ready with the answers you were looking for. You can also ask Samsung expert advisers directly for more in-depth responses or send reports on issues such as apps crashing.

Galaxy S7 standing upright with Samsung Members app on screen
  • Battery

    Galaxy S7 standing upright with Samsung Members app on screen
    Screen shot of Samsung Members app showing the FAQ section
    Screen shot of Samsung Members app showing the list of battery related questions within the FAQ section
    Screen shot of Samsung Members app showing one particular battery related question and the answer within the the FAQ section
  • Settings / System

    Galaxy S7 standing upright with Samsung Members app on screen
    Screen shot of Samsung Members app showing the FAQ section
    Screen shot of Samsung Members app showing the list of apps related questions within the FAQ section
    Screen shot of Samsung Members app showing one particular apps related question and the answer within the the FAQ section
  • Application

    Galaxy S7 standing upright with Samsung Members app on screen
    Screen shot of Samsung Members app showing the FAQ section
    Screen shot of Samsung Members app showing the list of settings related questions within the FAQ section
    Screen shot of Samsung Members app showing one particular settings related question and the answer within the the FAQ section

Mingle with like-minded people

Share tips, reviews and your own brilliant solutions with other Galaxy users in the Community. It's a peer-led space for people like you.

Galaxy S7 standing upright with Samsung Members app on screen
  • Screen shot of Samsung Members app showing community board section

    Community

    Find answers and get tips in the Community section

  • Screen shot of Samsung Members app showing a new topic being created in the community board section

    New topic

    Have something to say? Create a new post in the Forum

Keep your Galaxy performing at its best

Optimise your Galaxy device by getting remote diagnoses available at Support. If a visit to the service centre is needed, find the nearest one and schedule an appointment.

Galaxy S7 standing upright with Samsung Members app on screen
  • Galaxy S7 standing upright with Samsung Members app on screen
  • Screen shot of Samsung Members app showing hardware diagnostics section

    Step1

    Run device diagnostics

  • Screen shot of Samsung Members app showing hardware diagnostics being carried out for sensors

    Step2

    View the progress of the diagnosis

  • Screen shot of Samsung Members app showing results of hardware diagnostics

    Step3

    Checking your phone's hardware status is fast and easy

*Services may vary by county and device.

*Click here to go to the download page.

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