Print Products Warranty Definitions

Samsung Aim to offer industry leading service and support to our customers

• Speak with a knowledgeable U.K based customer support representative
• Dedicated corporate level support
• 12 Month Parts and Labour warranty as standard
• Over 85% of all calls answered within 20 seconds
• 98% call answer rate
• Nationwide Authorised Service Centres
• Expert engineering
• Extended Warranties
• High First Time Fix Rate

Samsung warranty support is provided with either a Service Exchange or an On Site Repair, this is model and specification dependant. Both Exchange and Onsite warranties carry a Next Business Day visit as standard for all calls booked before 3pm Monday-Thursday.

Exchange

Once Samsung Service Support has completed troubleshooting steps on the reported fault and determined whether a service is necessary, they will arrange for an immediate swap of the unit. A courier will be organised to collect the faulty unit and leave a refurbished unit in its place. Consumables from the original machine should be removed.

Onsite Service

Once troubleshooting has been performed by our Service Support Team and a Technician visit deemed necessary, a service request will be booked with one of our approved network of Service Technician. Our Technician will attend and diagnose the fault with the product. Our Technicians carry a wide range of spare parts with them which enables us to complete 95% of repairs on the first visit. If however, the repair is not completed within the first visit, the product will be repaired within 3 working days unless otherwise specified by the Technician.

Basic Warranty Information

• 12 Month Manufacturer Warranty supplied as standard
• Warranty runs from Date of Purchase
• Your Samsung Warranty covers the cost of repair including parts and labour in the event of a manufacturing fault appearing with your unit
• Your warranty cover excludes faults arising from incorrect or negligent repairs or installation by a non authorised engineer, faults caused as a result of liquid ingress or "Acts of God".
• Your warranty is provided in addition to any statutory rights
• For full terms and conditions please refer to www.samsung.com/support

European Bloc Warranty

• Samsung Electronics (UK) Limited will honor warranties on products purchased in Europe which carry a European Bloc Warranty. The original warranty term is applicable.
• It may be that technical information is not immediately available for these products so in this instance please contact the Service Support Team
• European Models not carrying a valid European Bloc Warranty will not be covered

Dead on Arrival Products

• Samsung allows 28 days after product installation to request a Dead on Arrival Return
• End user customers should contact their Supplier to report the fault. The Supplier should then contact the Service Support Team to report the fault. If based on the technical information provided a fault is confirmed an authorisation number will be supplied and the product will be replaced.