With any IT purchase, on-going support and service is essential and should be factored into any technology investment. Because, no matter how good products are, they can fail, get damaged, or be poorly maintained.

Samsung Smart Service is designed specifically to meet the needs of Samsung enterprise customers. Enterprise customers want the reassurance that they can call a single point of contact – the Samsung Service line. And when they do, they want to talk to a trained and accredited person who knows the product, can access the relevant information, quickly assess the situation, and expedite a remedy. They want a person who understands that technology which is not working equates to lost business.

Smart and Tailored for you

The Samsung Service team works with its enterprise customers to develop tailored service and support solutions to optimise their use of technology and prepare for the unexpected.
As well, because Samsung has an extensive enterprise product range, it is possible to bundle a complete package of products, service and support from the same reliable source – Samsung – for greater cost efficiencies.

Samsung information technology products covered by the Smart Service Packs include: