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popular questions

  • Q. What is InfoLive™?
    A. By connecting a SAMSUNG TV to the Internet, InfoLive™ allows users to easily access real-time updated information and media services such as News, Weather and Finance... It is possible to connect to the InfoLive™ service while watching TV programs by simply using your remote control.
  • Q. What are the services available through InfoLive™?
    A. InfoLive™ currently offers Weather, Finance and News content. More content will be available in the future as we continue improving the service.
  • Q. On which TV sets is the InfoLive™ service available?
    A. InfoLive™ is available on Korean and North American Series 6 and above model as well as CIS, Singaporean, Australian and most Western and Northern European (UK, France, Italy, Spain, Germany, Norway, Sweden, Denmark, Finland) Series 7 and above models.
  • Q. Can I use InfoLive™ while watching TV programs?
    A.It is possible to use InfoLive™ while watching TV. You can also choose to view InfoLive™ in full screen mode.
  • Q. How much does the InfoLive™ service cost ?
    A. InfoLive™ is free of charge.
  • Q. How do I connect my TV to the Internet in order to use the InfoLive™ service?
    A. You can connect your TV to the Internet via a LAN cable, either via a direct connection or through a network switch.
    To connect to the Internet via a wireless connection or through a wireless switch, a wireless LAN (WLAN) adapter is required.
  • Q. I want to use InfoLive™ through wireless LAN, what kind of wireless adapter do I need?
    A. Wireless LinkStick (WIS-08BG) adapters are compatible with SAMSUNG TVs.
  • Q. Where can I buy a wireless adapter compatible with InfoLive™?
    A. Wireless LAN adapter for InfoLive™ is sold separately. Please contact a SAMSUNG Electronics agent or Service Centre for purchasing.
  • Q. How do I connect my TV to the Internet using a wireless connection?
    A. Plug your wireless adapter to the WiseLInk™ connector on the side of your TV set and configure your wireless network settings from "wireless network" from the TV's SETUP menu.
  • Q. I cannot connect to the service (the message "Fail to connect to service" appears)
    A. It is impossible to connect to the service if your Internet connection is not properly configured. Please run the Network Test available from the Setup menu, and check your Internet settings.
  • Q. How can I select my local weather?
    A. On the InfoLive™ menu, select the weather icon ( ) and press the Select button of the remote control, then press the yellow button and select your desired location from the city list. You can choose between today's weather and five-day forecast by pressing the red button of the remote control.
  • Q. How can I select my stock portfolio?
    A. On the InfoLive™ menu, select the stocks icon ( ) and press the Select button of the remote control, then press the yellow button and select the desired exchange place. After selection, use the arrow keys to enter the name of the stock you are interested in, the press Select to validate your choice. You can repeat the operation to see information for up to five different stocks at a time, and delete a stock from the list by selecting it and pressing the green button. Your favorite stocks list is automatically stored in the TV's memory for more convenience.
  • Q. How can I see full news articles?
    A. In the InfoLive™ menu, select the news icon ( ) and press the Select button of the remote control, then press the red button and select the desired news topic (business, sport, politics...) from the menu. Use the up/down arrows to navigate through the headlines, and press the Select button to display the full article. To return to the headlines, press the Back button of the remote control.
  • Q. I want to change the setting of the information. How do I do that?
    A. In the InfoLive™ menu, select the settings icon ( ) and press the Select button of the remote control. This opens the Settings menu where you can change Auto Launch and Display Timing settings as well as font size, background colour and menus positions.
  • Q. Does InfoLive™ support my local language?
    A. InfoLive™ offers contents in English, German, French, Italian, Spanish, Russian and Korean, depending on your location. Please note that local language contents are not available for some regions:
    - Northern Europe contents are available in English (UK contents) only.
    - Mexico contents are available in English (US contents) only.
    - For CIS countries other than Russia, contents are available in Russian only.
    However we are planning to expand the available regions and languages in the near future.
  • Q. Are InfoLive™ contents provided by SAMSUNG or another company?
    A. SAMSUNG does not provide any content. The content provider depends on your location :
    - Canada, Europe (except CIS), Singapore and Australia contents are provided by Yahoo! Inc.
    - USA and Mexico contents are provided by USA TODAY.
    - Russia/CIS contents are provided by RBC - RosBusinessConsulting.
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