1.We deliver anywhere within Australia however we do not deliver to Post Office Boxes, Australian Forces Post Office or Locked Bag addresses.
2.We offer you a choice of delivery methods by Australia Post parcel post ("Standard Delivery") or by express parcel post ("Express Delivery") and your chosen delivery method will be at your cost and will be specified on the Dispatch Confirmation. Deliveries will receive a tracking number which will be specified on the Dispatch Confirmation, you will also receive SMS confirmation of your tracking number if you elect to include a valid Australian mobile number during checkout. The tracking number allows you to track the progress of your order by visiting the delivery partner's website and following the prompts to input your tracking number.
3.We will deliver the Products to the delivery address you specify in your order. If there is not someone present at your delivery address to sign for and take delivery of the Products, a parcel collection card will be left at your delivery address and the Products will be delivered to your local Australia Post Office for your collection. If you have not received the Product(s) or a parcel collection card within the estimated delivery time specified in the Dispatch Confirmation you should contact us via our website, by email or by telephoning the Customer Call Centre.