1.If you wish to return a Product to us for any reason, this returns policy applies:
2.Contact a Samsung Returns Representative on 1300 369 600 (ext. 2), via our website or by email to firstname.lastname@example.org. We will then inform of you of the arrangements to return the Product to us.
3.You will be required to then fax or email proof of your original purchase and any delivery documentation to 1300 885 509 or email@example.com
4.If you wish to make a claim in relation to a Product which you can reasonably transport to the nearest Samsung Customer Service Plaza or to an authorised repair service centre (as directed when you first make the claim under this warranty), please bring, or send, that Product to that nearest Samsung Customer Service Plaza or authorised service centre for assessment. Such Products do not include those Products dealt with in paragraph 5. Samsung will organise the transport of a Product under that paragraph, the cost of which will be borne by Samsung if your claim is determined to be valid pursuant to the warranty applicable to your relevant Product.
5.If the Product is located in a place which is greater than 50 kilometers (by road) from the nearest Samsung Customer Service Plaza or authorised repair service outlet, you may request collection of the Product by Samsung.
6.If Samsung approves the request for collection of the Product from its location, we will arrange a time for the Product to be collected (no later than 28 days from receipt of the RAN) from your address listed in the Dispatch Confirmation.
7.You must return the Product:
8.You must retain proof of pickup, to be provided to Samsung upon request.
9.If you are returning the Product to us because:
10.If you are returning the Product to us because you consider that the Product is faulty or damaged, we will assess the Product following collection from you. Subject to clause 12, if:
11.We will notify you of our assessment via email within a reasonable period of time and, usually within five (5) working days of when we receive the Product from you.
12.You have a legal obligation to take reasonable care of a Product while it is in your possession. If you fail to comply with this obligation and return a Product to us, we may have a right of action against you for compensation. When returning a Product to us we recommend you obtain a proof of posting. In all cases, we reserve the right to inspect the Product and verify the fault. For an exchange or refund, the Product must be in otherwise ‘as new’ condition and if possible with the original packaging. We reserve the right to refuse a refund or exchange if the Product returned is deemed to have been damaged.
13.We will usually process a refund due to you as soon as possible and, in any case, within thirty (30) days of confirming to you via email that you are entitled to a refund.
14.We will usually make any refunds using the same method originally used by you to pay for your purchase.
15.We do not cover faults caused by misuse, neglect, physical damage, tampering or incorrect adjustment or normal wear and tear. Products sold on our Site are intended for domestic use only and are not for commercial use or resale. Nor do we cover faults due to incorrect installation in your home. Please do not remove the serial number.
16.This Returns Policy does not affect your statutory rights.