FAQs

  1. What is the promotion? What is the offer?

    The promotion is ‘Samsung Whitegoods Promotion’ where the consumer purchases any Samsung Whitegood during the promotional period and goes in the draw to win one of 8 Volvo V50 Geartronics or one of 432 $250 Coles Express Gift Card
  2. When does the promotion start?

    0900 AEST on 01/11/08
  3. When does the promotion end?

    16:59pm on 24/12/08 for fuel prize draws and 23:59pm on 24/12/08 for car prize draws
  4. Must I be 18 to enter?

    Yes
  5. Must I be an Australian resident to enter?

    Yes
  6. Is this promotion being run across Australia?

    Yes
  7. Are online purchases permitted?

    No
  8. How do I enter?

    To enter, entrants must visit www.samsung.com.au/promotions, follow the prompts to the competition entry page, input the requested details including the store of purchase, product purchased, and the full purchase receipt number and submit the fully completed entry form during the promotional period.
  9. Can I enter if I’m an employee of Samsung or one of the participating retailers?

    No
  10. Is there a limit as to how many times I can enter?

    No, as long as you only enter once per product purchased
  11. Is there a limit as to how many times I can win?

    There is a limit of (1) fuel prize and (1) car prize per household, except for entrants in SA
  12. Do I need to submit my original receipt, or can I send a copy?

    You will be required to send a photocopy of your receipt if you are drawn a winner
  13. When will the prize draw take place?

    Fuel draws will take place daily from 01/11/08 until the 24/12/08 at 10am, 11am, 12 noon, 1pm, 2pm, 3pm, 4pm and 5pm. Car Draws will take place each Monday on the 10th, 17th, 24th November and the 1st, 8th, 15th, 22nd and 29th December
  14. Where will the prize draw take place?

    All prize draws will take place at Handling Matters, 1/3 Green Street, Brookvale NSW, 2100
  15. How will I be notified if I am a winner?

    Winners of the Fuel Prize Draws will be notified by e-mail and Car Prize Winners will receive a phone call and their names will be published in The Australian
  16. When will I be notified if I am a winner?

    Fuel prize winners will be notified by email on the day of the draw and Car prize winners will be contacted by phone on the day of the draw and their names published in The Australian on 10/12/08 (for Car Prize Draws from 10/11/08 – 01/12/08) and the 07/01/09 (for Car Prize Draws from 08/12/08 – 29/12/08)
  17. Do I have to purchase the Samsung product during the offer period?

    Yes
  18. Am I eligible to enter if I lay-by my product?

    Yes, as long as the product is paid for in full before the end of the offer period.
  19. Are any of the prizes transferable?

    No
  20. Are any of the prizes redeemable for cash?

    No
  21. By what time must I claim my prize if I am a winner?

    3 months
  22. Is the offer still valid if I purchase the Samsung product during a sale?

    Yes
  23. Will my details be used for any future marketing?

    The Promoter may, for an indefinite period use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. Entrants should direct to the Promoter any request to access, update or correct information or withdraw their consent to this use.  The consumer will be provided with an ‘opt-out’ at time of registration as per privacy policy
  24. What Samsung products are valid during the promotion?

    Any Samsung microwave, refrigerator, oven, cooktop, washing machine, air conditioner or vacuum product from a participating Australian retailer
  25. Is my entry still valid if I return the product to the retailer?

    No
  26. Is the Coles Express Gift Card valid at Coles Express stores?

    Yes
  27. What happens to the balance that I do not use?

    The balance will remain on the Gift Card until a time that you use it (expiration dates may apply)
  28. Will I be responsible for the difference if the purchase exceeds the $250?

    Yes
  29. If I am a major prize winner, how will I get my car?

    You will be contacted by Volvo head office to arrange delivery through a local dealer.
  30. Who is the promoter?

    The Promoter is Samsung Electronics Australia Pty Ltd of 8 Parkview Drive, Homebush Bay NSW 2127. ABN 63 002 915 648.

If you have any queries on this please email samsungwg@promotionspromotion.com.au or phone 1800 468 877.

*Open to Australian residents 18 years or over. Opens 09:00 AEST 1/11/08 and Closes 23:59 AEDST 24/12/08. Fuel draws between 0900-1700 each day. Retain original purchase receipt(s), clearly showing receipt number, date/time/store of purchase and product purchased. Promoter: Samsung Electronics Australia Pty Ltd, 8 Parkview Drive, Homebush Bay NSW 2127. ABN 63 002 915 648.

For full terms and conditions: www.samsung.com.au/promotions NSW LTPS/08/9969 Vic 08/3225 ACT TP08/2938 SA T08/2974

Should you have any queries regarding this process please do not hesitate to contact us on email samsungwg@promotionspromotion.com.au or freecall 1800 468 877 (Mon – Fri 9am – 5pm).