Important information
regarding the Galaxy Note7

Please find a statement from Samsung Electronics Australia regarding the Galaxy Note7.

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally. There have been no reported incidents in Australia. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will provide a resolution of their choice including a replacement, repair or refund over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the customer experience is as convenient and efficient as possible. We will have an update for Australian customers early next week.

The models affected are:

  • SM-N930FZKAXSA
  • SM-N930FZKATEL
  • SM-N930FZKAVHA
  • SM-N930FZKAOPS
  • SM-N930FZDAXSA
  • SM-N930FZDATEL
  • SM-N930FZDAVHA
  • SM-N930FZDAOPS
  • SM-N930FZSAXSA
  • SM-N930FZSATEL
  • SM-N930FZSAVHA
  • SM-N930FZSAOPS

Let us know if you are affected. Complete the form with your details below so that one of our team can get back to you.