mySamsung

Keeps getting better

Welcome to mySamsung – a customer care program that helps you easily set up and manage your devices. From tips and tricks to rewards, it also provides easy access to Samsung customer service when you need help.

Get more.

Do more.

Tips and tricks about your Samsung

Get ready to be amazed. And amazing. mySamsung brings you a wealth of tips and tricks about your device that help you make the most of all its awesome features.

Frequently Asked Questions

What is mySamsung?
mySamsung is our new customer service app that helps you easily set up, manage and optimise your Samsung phone. It offers a wealth of tips and tricks and also provides easy access to Samsung customer service
​Any fees to join mySamsung?
​None! It’s our way of saying thank you for choosing Samsung.
​Who is eligible to join?
mySamsung is currently offered to owners of selected Galaxy devices in your country. Please refer to the complete device list on the Google Play Store.
What are the benefits of mySamsung app?
  • mySamsung provides you many ways to get more, do more with Samsung mobile devices:
  • Manage your devices
  • • Register your device under your account
  • • Manage all your registered Samsung devices
  • • Update the purchase date of your device
  • • Retain your devices’ proof of purchase easily and securely
  • • View all information about your devices in one place (model name, serial number, IMEI, purchase date, proof of purchase)
  • Get the most out of them
  • • Receive tips and tricks that will help you optimise your device
  • • Access helpful recommendations and advice on your device
  • Enjoy quick, easy access to support
  • • Quick links to phone and email support
  • • Use the convenient Live Chat option for step-by-step help
  • • Quickly find service locations in your country
  • Message Centre
  • • Receive invitations and alerts to special events for Samsung owners
  • • Get news and updates about Samsung
On which devices is mySamsung app offered?
  • mySamsung is currently offered to owners of selected Galaxy devices in your country. Please refer to the complete device list on the Google Play Store. The app is compatible with Android OS 4.3 (Jellybean) and above.
Do I need an Internet connection to use mySamsung mobile app?
  • ​Yes, you’ll need to connect to the Internet to use mySamsung mobile app. Connecting to the Internet may incur data charges, depending on your agreement with your ISP or mobile carrier. Please check with your ISP or mobile carrier for information on possible Internet data usage charges.
Where can I download mySamsung mobile app?
​The app is on Google Play Store – please click here.
What does mySamsung app cost?
mySamsung app is free to download, register, and use. However, there might be associated costs of purchase or subscription when using partner apps recommended by us.
How can I give feedback or report an issue with mySamsung app?
​​Please email support@mysamsung.asia. For device related questions or support, please submit an email here.