Activity Based Working driving business benefits, however existing company culture the biggest barrier

Feb 12, 2015

Telsyte study indicates that productivity of an activity-based working employee on average is seen as 16 percent higher than a regular employee

SYDNEY, Australia – 12 February 2015 – New research reveals that almost a third of Australian organisations surveyed are supporting activity-based working and a further 35 percent are looking to support it in the immediate future. The research conducted by Telsyte and commissioned by Samsung Electronics Australia examines how Australian organisations are implementing activity-based working for cost reduction, better collaboration and increased productivity. Telsyte estimates that by 2020, two-thirds of Australian organisations will support activity-based working environments.

Activity-based working is the reorganisation of the workplace with the aim of enabling staff to be more productive and collaborate using shared workspaces in the office and external locations like home offices. Essential components of activity-based working are hot desks and shared workspaces where people can work at any time and the technology components, like devices and application access, which manage the shared information resources.

The research conducted by Telsyte found that organisations that have invested in activity-based working are experiencing immediate productivity and financial benefits. Twenty-five percent of organisations surveyed experienced a return on their investment in less than twelve months, and 66 percent see a payback within two years.

Foad Fadaghi, Managing Director, Telsyte said, “61 percent of organisations see activity-based working employees as more valuable, while on average, the extra productivity of a full time activity-based working employee is equivalent to an extra 6.4 hours per week[1].”

“For businesses already using activity based working environments, the measured benefits seem to be substantial” Fadaghi added.

Telsyte’s research also found that an activity-based workforce drive better customer engagement. Nearly one-third of IT and business leaders with activity-based working environments, cited their business is able to better engage and service customers. 55 percent of organisations surveyed agree that staff have better knowledge of customer requirements and 61 percent of IT and business decision makers agree that real-time customer engagement is enhanced because of activity-based working.

Todd Lynton, Director, Enterprise & SMB, Samsung is of the opinion that, “Activity-based working is fostering better collaboration, knowledge sharing and innovation within organisations. However, Telsyte’s research reveals that IT and business leaders believe company culture to be the most important barrier to success. Organisations need to overcome the resistance to change from staff and business needs to emphasise the value of mobility and connected workspaces”.

Additional key findings from the research include:

  • organisations surveyed believe the most important components for the success of activity-based working are staff and company culture (72 percent), followed by technology (15 percent) and business processes (12 percent);
  • 43 percent of Australian organisations surveyed see smart office environments being part of the future of activity-based working; and
  • organisations surveyed roles best suited for activity-based working are believed to be IT staff, followed by operations and marketing.

Telsyte’s research indicates Australian business and IT leaders have a real opportunity to change the way staff work and access to the right tools and resources is just the first step to unlocking this potential.

Further details regarding the research undertaken by Telsyte can be accessed

About the research

The research was commissioned by Samsung Electronics Australia and independently produced by Telsyte. The primary research contained in the report is sourced from the Telsyte Australian Digital Workplace Market Study 2015. The findings are based on an online survey of 424 IT and business decision makers in Australian organisations with between 20 to 20,000+ staff across a representative sample of vertical industries. The survey topics covered a range of business ICT software and technologies and trends, including workplace changes. Respondents identified their key business challenges, technology use and intentions, views on devices, the workplace and mobility.

About Samsung Electronics Co., Ltd.                                              

Samsung Electronics Co., Ltd. inspires the world and shapes the future with transformative ideas and technologies, redefining the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, printers, medical equipment, network systems and semiconductors. We are also leading in the Internet of Things space through, among others, our Digital Health and Smart Home initiatives. We employ 307,000 people across 84 countries. To discover more, please visit our official website at and our official blog at

[1] Based on 40 hour work week