Samsung Electronics Australia announces a recall of Galaxy Note7 smartphones
Australia – September 5, 2016 – Samsung Electronics Australia is today taking the proactive and voluntary step to recall 51,060 Galaxy Note7 smartphones. The recall is in response to the recent announcement by Samsung Electronics regarding isolated battery cell issues with the Galaxy Note7.
Samsung Electronics Australia advises all customers who use a Galaxy Note7 smartphone to power down their device, return it to its place of purchase and use an alternative device until a remedy can be provided.
Customers who have purchased a Galaxy Note7 from Samsung are entitled to choose a new Galaxy Note7 (and a courtesy device will be provided until the replacement Galaxy Note7 stock arrives) or a full refund. The delivery of a replacement Galaxy Note 7 to customers is expected within three to four weeks.
Alternatively, customers who have not purchased a Galaxy Note7 from Samsung can approach their place of purchase to discuss their remedy options.
"The safety and ongoing satisfaction of our customers is our top priority," said Richard Fink, Vice President IT & Mobile, Samsung Electronics Australia. "We know our Galaxy Note7 customers are our most loyal customers and we are taking a proactive approach to support them. We are asking customers to contact Samsung or their place of purchase to arrange a suitable courtesy smartphone or refund.
"Courtesy devices will become available from this Wednesday (September 7, 2016)."
Galaxy Note7 smartphone owners can visit the place of purchase of their device or call Samsung Customer Service on 1300 362 603 or visit http://www.samsung.com/au/galaxynote7-notice/.
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