Sydney, Australia – October 12, 2016 – Samsung Electronics Australia has announced it
is taking the proactive and voluntary step to extend its current recall1 to all Galaxy Note7
smartphones in Australia, including those that were provided as replacement Galaxy Note7
Samsung Australia has made this decision as a precautionary measure following an
announcement by Samsung Electronics advising that it had stopped production of Galaxy
Note7 smartphones for the benefit of consumer safety.2
Customers in Australia who have a Galaxy Note7, both an original device purchased before
5 September 2016 or a new replacement Galaxy Note 7 device, should power down their
phone and contact their original place of purchase.
Samsung Australia is working with its operator and retail partners to ensure all customers
can receive an exchange - including a Galaxy S7 or S7 edge - or full refund for their Galaxy
Before returning their Galaxy Note7, customers should back-up their data, complete a
factory reset to delete personal information and power down their device.
“The safety of our customers is our first priority, which is why we are taking this further step
and extending the current recall to all Galaxy Note7 devices, including replacement Galaxy
Note7 devices,” said Richard Fink, Vice President IT & Mobile, Samsung Electronics
Australia. “We know our Galaxy Note customers are among our most loyal customers and
we sincerely apologise to them.”
Galaxy Note7 smartphone owners should visit the place of purchase of their device or call
Samsung Customer Service on 1300 362 603 or visit
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1 On September 5, Samsung Electronics Australia took the proactive and voluntary step to recall Galaxy Note7
smartphones in Australia. This was in response to a recent announcement by Samsung Electronics regarding
isolated battery cell issues with the Galaxy Note7.
2 Samsung Electronics global statement, 11 October 2016: "For the benefit of consumers' safety, we stopped
sales and exchanges of the Galaxy Note7 and have consequently decided to stop production."