Samsung top loader washing machine recall progress update

Sep 24, 2015

SYDNEY, Australia September 24, 2015 – Samsung Electronics Australia has today shared a progress summary of its ongoing product safety recall for six models of its top loader washing machines. The recall was initiated in April 2013.

Samsung has provided this information to NSW Fair Trading as part of its ongoing compliance with the notice issued under section 22 of the Electricity (Consumer Safety) Act 2004 (NSW).  

Table 1. Recall Progress Summary (as at 17September 2015)

State/Territory

Number of units resolved (rework/refund/replace)

Number of units sold

NSW

31,478

53,376

QLD

22,110

39,001

VIC

13,707

26,952

WA

6,890

14,483

SA*

3,861

3,162

TAS

2,374

 

7,477

ACT

1,186

NT

619

Sub Total

82,225

N/A

Units re-worked prior to sale

3,746

N/A

Grand Total

***85,971

144,451

  

Table 2: Recall Progress Detail

State/Territory

Rework

Exchange

Refund

Number of units resolved

Number of units sold

% Complete

Total

NSW

26,803

2,424

2251

31,478

53,376

59.0%

QLD

19,499

1,257

1354

22,110

39,001

56.7%

VIC

12,135

561

1011

13,707

26,952

50.9%

WA

5,865

455

570

6,890

14,483

47.6%

SA*

3,318

286

257

3,861

3,162

122.1%

TAS

1,991

104

279

2,374

 

 

ACT

1,032

75

79

1,186

7,477

55.9%

NT

463

97

59

619

 

 

Sub Total**

71,106

5,259

5,860

82,225

 

 

Units re-worked prior to sale

 

3,746

 

 

 

 

Grand Total

 

***85,971

144,451

59.5%

 

 Table. 3. Remedy progress for period 20 August to 17 September 2015

 

State/Territory

Rework

Exchange

Refund

Number of units resolved Total

NSW

2,425

410

1,384

4,219

QLD

 1,730

225 

878 

2,833 

VIC

1,058

134

731

1,923

WA

747

211

423

1,381

SA

275

52

172

499

TAS

134

41

239

414

ACT

91

7

41

139

NT

48

1

24

73

Sub Total

6,508

1,081

3,892

***11,481

 

Samsung continues to encourage customers to check the model details of their top loader Samsung washing machine, to determine if their model is impacted by the product safety recall. The model numbers are as follows:

  • SW75V9WIP/XSA
  • SW65V9WIP/XSA
  • SW70SPWIP/XSA
  • SW80SPWIP/XSA
  • WA85GWGIP/XSA
  • WA85GWWIP/XSA

Samsung urges consumers who may be impacted by the recall to visit its dedicated website www.samsung.com/au/washingmachinerecall or call its dedicated customer service line Toll-Free product safety hotline on 1800 239 655.

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*Sales as recorded by State correct as of commencement of Recall. It is possible that through distribution channels among retailers, stock may have moved State to State.

**Solution data is provided as the final resolution for the customer. I.e. if a previously reworked customer is subsequently exchanged they will be recorded as Exchange and the rework number will decrease accordingly.

*** Please note Samsung’s previous reporting format contained a column headed “Outcome Pending” with a definition provided. This column included 92 pending resolutions that were yet to be closed. Samsung now only includes cases as being resolved once they are closed in Samsung’s system. Where cases (regardless of the resolution selected by the consumer) are yet to be closed out in Samsung’s tracking system, they will not be classified as resolved.

 ENDS