Product Help & Support

Find additional information

  • Warranty Information
    Warranty Information

    Read the Terms & Conditions of your Samsung Warranty and Australian Consumer Law.

    READ MORE
  • Windows Update Information
    Windows Update Information

    Find out if your device is compatible with Windows 10.

    Windows 10 Update Information Windows 10 S Supported Models
  • Australian Consumer Rights
    Australian Consumer Rights

    Information on Consumer's Rights to remedies under the Australian Consumer Law for faulty products.

    READ MORE
  • Samsung Top Loader Washing Machine Safety Recall
    Samsung Top Loader Washing Machine Safety Recall

    Important notice regarding the Safety Recall of Samsung Washing Machine

    READ MORE
  • Smart Switch Guide
    Smart Switch Guide

    Want to transfer your contacts, photos, messages, and more over from your old device? Using Samsung Smart Switch, it has never been easier or more convenient.

    Learn Now
  • Screen Replacements for Galaxy Smartphones
    Screen Replacements for Galaxy Smartphones

    Samsung Electronics Australia has recommended retail pricing for screen replacements on certain Galaxy smartphones.

    READ MORE
  • Get Started
    Get Started

    Learn how to do everything from switching data to setting up your mail, alongside other handy hints and tips on our Get Started page. We'll be with you every step of the way.

    VIEW NOW
  • Smart Simulator
    Smart Simulator

    Get to know the functions of your Samsung product with an interactive step-by-step instructions. From basic functions to the establishment of connections – with the Smart Simulator you will find the solution.

    VIEW NOW
  • Samsung Service: Terms & Conditions | Privacy Policy
    Samsung Service: Terms & Conditions | Privacy Policy

    Check out the latest Samsung Smart TV T&Cs and Samsung’s Privacy Policy.

    READ MORE
  • Features & Apps
    Features & Apps

    Exclusive Features & Apps for your Samsung Device.

    FIND OUT MORE
  • Samsung Smart View
    Samsung Smart View

    Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV.

    FIND OUT HOW
  • News & Alerts
    News & Alerts

    Current and comprehensive updates relating to Samsung Support Releases, Events and More.

    READ MORE
  • Samsung SideSync
    Samsung SideSync

    Using SideSync, you can conveniently share the screen and data between your PC and mobile device.

    FIND OUT HOW
  • Get Remote Support
    Get Remote Support

    Take advantage of Remote Support for TV's, mobile phones and tablets.

    LEARN HOW

Promotion Banner

Our Service Promise

Samsung Care was built with your lifestyle in mind.
As a valued customer you'll receive a range of benefits.

LEARN MORE
Samsung Care

Contact Us

Online

Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.

Call

1300 425 299

1300 GALAXY
For all Mobile device enquiries
24 hours / 7 days a week

1300 362 603

For all other product enquiries
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit https://www.hp.com/support/samsung

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us