Customer Service Plaza

Samsung's after sales service is crucial to maintaining brand preference from our customers. Our Service Plaza strategy has been undertaken with great success in a number of overseas markets. We believe that the opening of the plazas demonstrates our investment in and commitment to nationwide service coverage to show consumers and retailers alike that customer satisfaction is a high priority.

The Samsung service plazas located in Melbourne, Brisbane and Perth will provide a state-of-the-art repair facility set up to specifically service Samsung products, as well as a warranty claim and tracking office where orders, repairs and complaints will be regularly updated.

The offices include:

Customer Service Plaza front view and show case with Samsung devices.

  1. 1. A high spec showroom which includes waiting area, reception, coffee area, internet café and some basic testing equipment for on-the-spot repairs.
  2. 2. An audio visual technical service area which is set up specifically for Audio and Video products
  3. 3. A gadget / small goods repair area specific such as for Mobile Devices and IT products.
  4. 4. A Customer Service Plaza office, administration, warranty claim and service tracking area where administrative staff can update systems, track product and manage logistics.
  5. 5. A White Goods repair area for wet items(laundry, fridge) however most of these repairs will be conducted at repair site.
  6. 6. A large boardroom for meetings and training rooms for product training.
  7. 7. Loading bays for receiving and dispatching product.

Samsung Customer Service Plaza locations:

Melbourne - 2/137-145 Rooks Road Vermont, VIC 3133

Perth - Unit 3/7 Mordaunt Circuit Canningvale, WA 6155

Brisbane - 167 Robertson Street Fortitude Valley QLD 4006

NSW, SA and Tasmania – Please call Samsung Customer Care on 1300 362 603 for the complete list (Mon-Sun 8am to 8pm AEST)

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