Note: If you're installing Smart Switch on a Mac computer - make sure to uninstall Android File Transfer if you have installed this Google app on your computer. Smart Switch will not open or run on the same machine if they're both installed.

Note: Not all USB Cables are created equal! Some USB cables are only capable of charging a device, not transmitting information. The original Samsung cable that came with your device will be a Data capable USB cable.

Note: If you're having trouble Smart Switch to recognise your device, try unplugging the USB cable and try another USB port on the computer if you can.

Note: You can choose to select Check Encryption Settings if you would like to encrypt your backup so that no one can read the information off your computer. You'll need to set a PIN on your mobile device. 

Note: If Smart Switch is unable to complete the data back up, you can try to uninstall the Smart Switch app from your computer and re-install it.

Note: You can access Music and Photos from the backup location inside the folder at:

• Windows: C:\Users\*your PC user id*\Documents\Samsung\SmartSwitch\backup\*device model number*\