Why isn't my Mobile device charging?

Why isn't my Mobile device charging?

My mobile device is not charging. What should i do?

If your mobile phone is not charging, you may do the following troubleshooting steps:

IMPORTANT NOTE: Please view our "Important Notice" in regards to charging your mobile device.

1 Examine the charging port area on your mobile device to ensure there are no foreign objects blocking the charging cable being inserted comfortably into the port.
2 Make sure to connect the charger to a known working power point.
3 If you have a spare charger which works without any issues, test it with your device to identify if the issue is with your mobile device or with the charger.
4 If the issue persists, kindly contact Samsung for further assistance.

Contents Satisfaction Survey

  • Q1
  • Q2
  • Q3

Did not find what you're looking for? We're here to help.


Chat with us

Live Chat Support with a Samsung product expert.

Mobile Support Self Service Booking

Book a Mobile Product Service Request via Australia Post

We'll respond within 24 hours of your request.

Email Escalation

We endeavour to respond within 24 hours.


1300 425 299

For all Mobile device enquiries
24 hours / 7 days a week

1300 362 603

For all other product enquiries
24 hours / 7 days a week

For all Printer related inquiries,
please click here
or visit https://www.hp.com/support/samsung

Please click here
to view the latest news regarding the Samsung sale of Printer business to HP.

Face-to-Face Support

Find a Service Centre

Search for the nearest Samsung Service Centre's in your area.

In-Store Support

Create a booking to see one of our friendly Samsung staff members at one of our Samsung Retail Stores.

Contact Us