What can an agent do once connected to my Samsung TV via Remote Management?

Last Update date : 2017.10.20

Once connected to the TV, a Samsung technician (agent) can control the TV as if they were in front of the TV itself and make any adjustment to the consumer settings in the TV. The agent can see a list of all the setting the TV was set to when you connect and save all settings that the TV has been set to when finished. So if you need to connect again the technician (agent) can quickly review which settings have been changed from the previous session.


Here's a list of some of the services offered through remote management:


●   Diagnose your TV.

●   Customise the TV setting for you ( Picture, Sound, etc. ).

●   Backup and restore your customised settings.

●   Reset your TV to the factory default.

●   Install the latest firmware.

●   Manage Smart Hub optimally.

●   Configure Smart Hub and app installation.

●   Optimal Picture and Audio Calibration.

●   Plus, your TV settings are saved with our servers for future sessions if needed.


Moreover, it is recommended to use the Remote Management for software or settings assistance. 


Note: There are Disclaimer and Terms and Conditions which are required to accept before you use the application.

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