Blu-ray Player cannot play discs

Last Update date : 2017.11.13





If your Blu-ray player has stopped working then please check if any of the following applies:

●    One of the possible reasons is that your Blu-ray player is unable to read discs. Check to make sure the inserted disc is clean and not scratched on the playing side. If so clean the surface of the disc or use an alternative Blu-ray disc to verify.


●    Check whether the Blu-ray player is connect to your television unit and is displaying menu options. If not then check all physical connections between your Blu-ray player and your television.


●    Blu-ray discs have region code on them. All Samsung Blu-ray players purchased in Australia are region locked and can’t be unlocked. Only Region B Blu-ray discs and Region 4 DVDs are compatible.


●    Sometimes a software reset will solve the issue. Check if the latest firmware/software is installed on your Blu-ray player.


You can upgrade software on your Blu-ray player via Internet or via USB, choose the most convenient method.


To upgrade software on your Blu-ray player via Internet follow the steps below:


1.   Remove any discs on your Blu-ray player and press the MENU button on your remote control 

2.   Select Settings


3.   Select Support  → Software Upgrade



4.   Select By Internet. A prompt will appear on your Television screen that your Blu-ray player is connected to the server. If a software update is available on your Blu-ray player then an automatic download will initiate. Once software download is completed a confirmation dialog box will appear. Some Blu-ray players may request to key in the PIN for resetting/upgrade, by default the PIN is 0000, unless it was previous modified.


5.   Select Upgrade Now. The Blu-ray player will install the downloaded software and restart. The device will restart after the rebooting is completed. The software update is now complete.



To upgrade software on your Blu-ray player via USB follow the instructions below:

      Click on the link to download the latest firmware and select the correct model for your Blu-ray player. Make sure there is no disk inside your Blu-ray player before initiating upgrade and download the firmware on the USB drive. Please note depending on the model of your Blu-ray player the following screenshots may differ, however, the steps are still the same.


1. Once the content are download to your PC/laptop, Unzip the firmware and transfer it to a USB flash drive



2. Now insert the USB drive into the Blu-ray USB port



3. Select Settings



4. Select Support



5. Select Software Upgrade



6. Select By USB



7. Select Yes. Then wait until the update is complete



If the issue persists, and you have already actioned the steps above, kindly contact Samsung for further assistance.


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