Reset the lock screen pattern using a Google account

Last Update date : 2017.05.01

If the Lock Screen Pattern is entered incorrectly for five consecutive times, a prompt screen will be displayed with a message to try again after 30 seconds. A Forgot Pattern option will also be displayed.

 

Step 1: At the bottom of the screen tap on Unlock via Google 

. 

 

 

Step 2: Enter your Google ID and Password. 

lock screen 

  

If you have forgotten your Google account details, you can use the Backup PIN.

 

 

Backup PIN

 

During the initial setup of the device you are prompted to created a Backup PIN. Tap on Backup PIN then enter the number. 

backup pin pin 

 

 

Recover Google account details

 

Step 1: Go to the Google Account sign-in website Click the Find my account link.

 

Step 2: On the Recovery Options page, select the appropriate option, and then click Continue button.

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

Need Service? Service Center Locations

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok