DVD Player: Disc tray will not open

Last Update date : 2017.06.29

Some DVD Players manufactured prior to 2003 have a Dealer Lock or Child Lock function. This will prevent the panel buttons from operating. 


You may follow the steps to remove this lock:

Step 1: To access this function, press the Stop button on the front panel and the Power button on the remote control simultaneously for four seconds.


Step 2: When the dealer lock is activated, Dealer Lock On or Dealer Lock Off scrolls on the display.


Step 3: If this does not resolve the problem, try unplugging the DVD player for several minutes and then plug it back in.


Step 4: If issue persists or should you need further assistance, you may contact our Samsung Customer Care hotline.

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