My ringtone is very low

Last Update date : 2017.10.19

If the sound of a specific ringtone is very low, it may be due to the volume settings. Please follow the steps below:


Step 1: Maximise the volume. Go into the Settings menu Sound Volumethen adjust the Ringtone slider

to the desired volume then tap on OK to save the changes. If the issue persists, please proceed to the next step.



Step 2: Change the current ringtone to the default ringtone.

If it still does not work after changing to default ring tone, proceed to the next step.


Step 3: Restart the device. To restart the device, hold down the power button and tap on Restart from the screen. 



Step 4: Ensure that your device is on the latest software.


Step 5: If the device is already on the latest software, please perform a Factory Data Reset.

Please ensure that you have backed up all your data

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