Galaxy S7: What to do if my fingerprint is not recognised

Last Update date : 2017.05.02

To unlock the device in the event that fingerprint is not recognized, use the backup password that you set up. To do this, follow the steps below:


Note: When creating a fingerprint password, you would have created a backup password.

Step1: Tap and drag the lock screen.




Step 2: PIN, Pattern or Password will be displayed. Input the backup security type that you set previously.







● Ensure that the Home button is not scratched or damaged. 
● Finger is not wet.

● Nothing is obstructing the fingerprint sensor.


Important: If you have a Samsung Account, and have registered your device to your Samsung Account, you can go to Find My Mobile and "Unlock your Device".

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