Galaxy S7: What to do if my fingerprint is not recognised

Last Update date : 2017.05.02

To unlock the device in the event that fingerprint is not recognized, use the backup password that you set up. To do this, follow the steps below:

 

Note: When creating a fingerprint password, you would have created a backup password.


Step1: Tap and drag the lock screen.

 

 . 

 

Step 2: PIN, Pattern or Password will be displayed. Input the backup security type that you set previously.

 

. 

 

 

NOTE:

 

● Ensure that the Home button is not scratched or damaged. 
● Finger is not wet.

● Nothing is obstructing the fingerprint sensor.

 

Important: If you have a Samsung Account, and have registered your device to your Samsung Account, you can go to Find My Mobile and "Unlock your Device".

Need Service? Service Center Locations

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.

ok