What is mySamsung?

Last Update date : 2017.09.22



What is mySamsung?


mySamsung is a customer care programme accessible from your mySamsung mobile or web app. Designed to help you easily set up, manage and optimise your Samsung products, it offers a wealth of tips, tricks and carefully selected content for you. It also provides easy access to Samsung customer service when you need help and be the first to be updated about promotions and special privileges.

Manage your Samsung products


Set up your new Samsung, and register warranty*. Discover its many wonderful features through our tips & tricks*, and make it more you.

*Full set of mySamsung features are available for the list of supported devices below.

Enjoy personalised rewards

mySamsung helps us know you better, and bring you many special promotions. You can also look forward to special Samsung offers and invitations to signature events.

Customer service at your fingertips

Get optimal support in minimal time. mySamsung makes it easy for you to get support and advice. Receive step-by-step expert guidance through live chats*, phone calls, email* and even Smart Tutor remote support*. Always at your fingertips.

*Full set of mySamsung features are available for the list of supported devices below.


Locate us wherever you are

In just a few taps, you can instantly find out exactly where to bring your various Samsung products for some extra attention. Our in-built map function also means you can pick the service centre closest to you, and find your way there with directions.

Full set of mySamsung features are available for the following Samsung smartphones running Android OS 4.3 and newer:

• Galaxy Note8, Galaxy Note5, Galaxy Note edge, Galaxy Note4, Galaxy Note3
• Galaxy S8 & S8+, Galaxy S7 & S7 edge, Galaxy S6 edge+, Galaxy S6 edge, Galaxy S6, Galaxy S5 and Galaxy S4
• Galaxy A5, Galaxy A7 (2017)
• Galaxy A3, Galaxy A5, Galaxy A7, Galaxy A8 and Galaxy A9 Pro (2016)
• Galaxy A3, Galaxy A5, Galaxy A7 and Galaxy A8 (2015)
• Galaxy J1, Galaxy J3, Galaxy J5, Galaxy J7, Galaxy J2 Prime, Galaxy J5 Prime and Galaxy J7 Prime (2016)
• Galaxy J1, Galaxy J1 Mini, Galaxy J2, Galaxy J5 and Galaxy J7 (2015)

Supported Samsung Tablets

• Galaxy Tab A, Galaxy Tab S2, Galaxy Tab S3

Supported Samsung Wearables

• Gear S2, Gear S3, Gear Fit2, Gear 360, Gear VR, Gear IconX


Supported Samsung Smart TVs


mySamsung content is currently available for select 2016 and 2015 models.


Supported Samsung Washing Machines, Refrigerators and Air Conditioners TVs

mySamsung content is currently available for select 2016 models.

Contents Satisfaction Survey

Q1. Is this content helpful?

Q2. How satisfied were you with this content?

Q3. Tell us what you think. What could we have done to answer your question better?

Need Service? Service Center Locations

Share this item

Close Share pop-up

Thank you!

We appreciate you filling in this questionnaire and thank you for helping us improve the Samsung.com website.