I forgot my password to unlock Secure Folder

Last Update date : 2017.08.03

 Secure Folder - powered by KNOX   

 

How to recover your password to Secure Folder

If you have forgotten how to unlock your Secure Folder, you can simply reset the Secure Folder lock using your Samsung Account.

 

Note: You will need to have a valid Internet connection for your device in order to reset your Secure Folder password.

 

● Step 1: When you load Secure Folder, the lock screen will be displayed.

Step 1  

 

Step 2: If you enter an incorrect password, the Reset button will appear.

Step 2  


Step 3: Tap on the Reset button.

Step 3  


Step 4: Enter your Samsung Account password and then tap on Confirm.

Step 4   Step 4  


Step 5: Set a new Secure Folder password and then tap on Continue. You will need to re-enter the same password and then tap on Confirm.

Step 5  

 

The Password for your Secure Folder has now been successfully reset.

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