Connect your Samsung TV to the Internet
Access the internet on your Samsung TV to enjoy streaming your favourite TV shows and movies, browse on the internet, download apps and so much more. You can connect via Wi-Fi or a wired connection. Follow the steps below to learn more.
Please Note: The information on this page is for Australian products only. Models, sequences or settings will vary depending on location and/or where the product had been purchased. To be redirected to your local support page please click here.
Follow the steps below to learn how to connect your TV to Wi-Fi.
Home button on your remote control and then head to Settings
All Settings
Note:
- If no Wi-Fi network is found, select Add Network at the bottom of the list and enter the network name (SSID).
- If your router has a WPS or PBC button, select Use WPS at the bottom of the list and then push the WPS or PBC button on your access point within 2 minutes. The TV will connect automatically.
Follow the steps below to learn how to connect your TV to a wired network.
Home button on your remote control and then head to Settings
All Settings
Note: The TV will not be able to connect to the Internet if your network speed is below 10 Mbps
Learn how to check the status of your internet connection.
Home button on your remote control and then head to Settings
All Settings
Home button on your remote control and then head to Settings
All Settings
If you find that your TV cannot detect your Wi-Fi network or that it will not connect to Wi-Fi or a wired network, follow the steps below to check whether this is occuring with your TV or your network equipment.
Note: If at any point you need assistance with configuring settings on your router, contact your internet service provider or the manufacturer of the router.
Check if your internet is working on other devices e.g. mobile phone, laptop - when those devices are connected to the same network as the TV. If any of the other devices on your network cannot access the internet as well, contact your internet service provider about the service interruption.
Unplug all your network-related device (such as a router, modem, etc.) and the TV for at least a minute. Then power back all your devices and try connecting your TV to the internet again.
Switch on your mobile device's hotspot (if available) and then and check if the TV sees it. This may not work if you have an older TV model and 5G hotspot.
Note: Ensure you have also tried connecting your TV to your 2.4Ghz Wi-Fi network as some TV models may not support the 5Ghz Wi-Fi network.
Head to Settings > General > Network > Network Status to check the status of your internet connection. If an error message appears, it'll indicate the best way to resolve the connection.
To reset the Network Settings, head to Settings > General > Network > Reset Network. Then follow the steps above to reconnect to Wi-Fi or wired network.
If you experience troubles with internet connectivity on your TV, please contact our Samsung Care Australia experts on 1300 362 603 (Toll Free in Australia). You can also contact our Chat Support team or reach us through Samsung Members Community.
This product should be mounted to a wall or other suitable surface to avoid serious injury. Find out more here.
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