Troubleshooting your remote control

Last Update date : 2017.11.09

Follow the instructions below to troubleshoot issues related to your Remote Control:


Step 1: Always use the correct type of battery as mentioned on back of your remote control. 


Step 2: Do not use old & new or different kinds of batteries together.


Step 3: Check polarization (+ -) and then insert batteries.




Step 4: Hold the Infrared LED pointing towards the phone camera/digital camera and press the power button.


Step 5: If you see the Infrared LED glowing when viewed through the viewfinder of a digital camera or a mobile device then your remote control is functioning correctly. If you see no signals then the remote control may not be working.




Note: Some TV remote controls have dual Infrared and Bluetooth for sending signal to the TV. Predominantly the power button uses infrared LED over Bluetooth, so always press the power button to check if your remote control is functional.


Please refer your User Manual for other troubleshooting steps. If you have tried all the above instructions and if the problem still exists then please contact Samsung Customer Care on one of the options below.


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