I cannot hear anything during a phone call

Last Update date : 2017.08.07

 I cannot hear anything during a phone call   


Check the following scenarios to make sure that the audio is working fine:


● Set the volume to the maximum setting by pressing the volume up button on your device to raise the volume level. 

● Restart your phone. Power off the device, wait for few seconds, then turn it back on.

● Call another number. Call a different mobile number and try using both the loudspeaker and the receiver. If the audio is working as expected, there may be an issue with the call receivers device. 

● Play an audio file. Check if you can play a music file from the device. 


Confirm with the network provider that your current location is in the network coverage area and the network is not experiencing any outages.


● Perform a Factory Data Reset.


● Ensure that your device is on the latest firmware. Click here to view how to perform a Software Update.


● If you have actioned the steps above and the issue still persists, please kindly contact Samsung for further assistance.

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