Frequently Asked Questions

Where can I find the application to enter the competition?

The application can be found on Android Market by searching for 'Samsung 2012'.

I have downloaded the application but don't see any Olympics promotion?

In order to be eligible you must have purchased a selected Samsung Galaxy phone on O2 from 2nd March – 12th April 2012. The terms & conditions can be viewed at www.samsung.com/bg/o2. If you are eligible please ring 0330 726 7864 choose option 3 then option 2.

I have entered my details incorrectly; who do I call to change them?

Please ring 0330 726 7864 choose option 3 then option 2.

I entered my details but have not received any confirmation?

Re-open the Samsung 2012 application and you should see a confirmation message. You should also receive a text within 24 hours confirming that your details have been received. If not please ring 0330 726 7864 choose option 3 then option 2.

What happens if the app closes or I delete it without finishing the redemption process?

Re-download or re-start the application and you will be able to continue from where you left off.

What happens if I received the wrong size/style T-Shirt?

Please call 01938 557441 who will try to help.

I completed the order for my T-Shirt, why haven’t I received it?

You will receive your T-shirt between 28 and 50 days from purchase. If you have any queries please call 01938 557441.

I want to change the T-shirt I ordered, how do I do this?

Unfortunately we’re unable to change the T-shirt type or size that you ordered due to stock levels.

What happens if I am a PAYM customer and I forgot to opt in for the opportunity to win Olympic Tickets?

Please ring 0330 726 7864 choose option 3 then option 2 and we will try & get you added to the draw

When is the Ticket Prize Draw happening?

The Draw will take place on 25 May 2012

How will I find out if I have won? Where will the list of winners be published?

Winners of the tickets will be contacted by email & phone after 25 May 2012. A list of winners will be published after this date on www.samsung.com/bg/o2

If I win a pair of tickets, can I select which event I want to go to?

Winners will be allocated tickets randomly and will not have a choice of tickets.

If I win a pair of tickets, will my travel costs be covered?

Winners will have to make their own way to the relevant venue in order to use the tickets.

If I win a pair of tickets but I'm unable to go, can I swap for a different event?

Tickets are non-transferable and may not be substituted by the winner.

How will I receive my tickets?

Ticket details will be communicated to each winner after 25 May 2012.

What is the closing date for the competition?

Phones must be purchased by 12th April 2012, and all details must be entered onto the Samsung 2012 application by 11th May 2012.

For a full list of Terms & Conditions please visit: www.samsung.com/bg/o2

For London 2012 ticketing terms please visit: http://www.tickets.london2012.com/purchaseterms.html.