Proven, award-winning products combined with leading business solutions provide great answers to customer challenges.
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As a truly global organisation with an extensive range of award-winning products and a firm commitment to eco-friendly practice, it should come as no surprise that we are ranked second in the world for A4 mono and colour laser printing. Our highly competitive product range meets all business needs across mono, colour, single-function and multi-function laser devices. Especially, access to the A3 copier market was limited as only few manufacturers were able to develop, produce and sell to global customers. Today, Samsung has joined this group with its own original technology in the A3 copier sector, proving its technological leadership.
We are at a clear advantage in product development and quality performance thanks to our impressive record of investing in R&D, prioritising the development of user-friendly technology across our product range. This gives us the edge in terms of innovation, as our superior product design and performance — alongside the highest quality Services, Solutions and Supplies — ensure our customers are always offered the complete package.
At Samsung, our aim is to give you the confidence to go about your business successfully. While printing remains a key investment for any organisation, we take a holistic approach when it comes to making sure that you feel fully supported by our products and services.
Confidence in Great Performance
We deliver more than just a product. We deliver reliable and compatible devices that meet stringent and ever-increasing security demands across a variety of industries.
Confidence in Economic Efficiency
Providing you with affordable products is just the start. With a range of tools, we aim to deliver a clear overview of your costs as well as advice on how to reduce them. In addition to intelligent management of your finances, we also ensure that product efficiency and strong business performance are guaranteed from the start.
Confidence in Simple Device Management
We offer user-friendly product features and intuitive interfaces so that your users get the most out of our products. Versatile utilities such as the Samsung Universal Print Driver or our Samsung SyncThru technology provide added convenience and enhanced productivity.
Confidence in a Tailored Solution
Our multi-level approach to servicing your requirements ensures that we deliver a complete solution. With a select group of third party providers using our open, powerful and flexible platform to develop technology that perfectly meets your unique business needs, we deliver a tailored solution whatever your organisation's individual circumstances.
Confidence in an Effective Service
We offer rapid and customised responses to all your non-standard service requests. Thanks to our in-house manufacturing team, we can direct customer requests straight back to our R&D department, ensuring a satisfactory result comes back to you at the earliest convenience. And once it is up and running, we can offer flexible service arrangements that extend way beyond our highly-regarded, standard service support contract.
At Samsung, we believe in giving you the most diverse choice possible. This culture is evident in our range of authentic Samsung Supplies. Options ranging from high-yield, standard-yield or value-pack cartridges mean that we have an offer to suit almost all business requirements.
Samsung Supplies deliver perfect document output. It is a well-known fact that using our authentic Samsung Supplies will maximise your printer's performance and efficiency. Samsung Supplies deliver 100% reliability in test conditions, and offer up to 32% higher yield than re-manufactured cartridges. Cartridge defects can often be damaging to printers, resulting in printer down-time and/or low productivity. Recent tests show that original Samsung cartridges are 100% reliable, while up to 41% of the re-manufactured cartridges tested underperformed. Our Samsung Supplies guarantee that your printer is protected and that it works efficiently for longer.
Samsung printer cartridges are designed to perform to an extremely high standard. Optimum toner-fusing properties ensure durable and long-lasting print output compared to less well-known brands. The result is vibrant colour representation on the page, and a printer cartridge that responds to the rigorous demands of your work environment. When it comes to managing your Supplies investment, we simplify the process with our automated Supplies monitoring function. This informs you when your Supplies are low and your toner needs replenishing. Toner usage reports and proactive alerts will guarantee that you never run out.
What happens when you need to dispose of your old toner cartridge? The Samsung Recycling Centre was established as part of the Samsung Green Management Programme in May, 1996. All toner cartridges collected from Samsung printers go through 100% material recycling processes to ensure environmentally-friendly disposal. Through our Samsung Take Back and Recycle (STAR) Programme, toner cartridge collection is organised free of charge, simplifying disposal and helping you do your bit for the environment effectively.
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Our innovative, high-quality products provide a platform for our superior printer Solutions. Our experience in this area gives us a clear understanding of the challenges facing our customers, notably:
Cost Reduction Keeping your costs under control is the first step in establishing how to reduce your printing overheads.
Improved User Productivity We develop powerful devices that are intuitive and where the user experience is enhanced with intelligent Solutions.
Increased Competitive Advantage We help you create a printing environment that uniquely fits the demands of your own business.
Compliance It is estimated that there are over 70 items of UK legislation that have an impact on how you manage and store documents.
Security Businesses need to have robust document management systems and must be aware of how to control the security risks associated with handling sensitive corporate information via their devices and systems.
The pillars of our Solutions strategy go right to the heart of addressing your needs. We focus on four key areas:
Document distribution solutions assist in the integration, archiving, organisation, management and retrieval of knowledge contained in hard-copy documents. You can effectively streamline your document-related processes through versatile Solutions such as the Samsung SmarThru Workflow. This dramatically improves office efficiency by capturing hard-copy documents and organizing them digitally to ensure secure delivery to the next stage of the business process. Alternatively, they can be placed into convenient archive storage from where they can be easily retrieved whenever necessary.
Today's office printing environment is comprised of a complex network of devices for printing, scanning, copying and faxing. For your IT staff to focus on value-added service delivery, it is vital that they have simple administration tools with which to manage this intricate printing infrastructure. Our easy-to-install and manageable Samsung SyncThru™ Admin gives you control over networked, single- and multi-function print devices, whether they are Samsung or third party. This is an industry-leading network management software tool that provides increased efficiency and productivity by allowing IT administrators, support staff and users to manage, monitor and diagnose multiple printing devices remotely.
Our Job Accounting feature is designed to provide your administrators with in-depth information on the printing, scanning, copying and faxing jobs being performed by any user on any device. This enables your business to set up individual and group accounts for printing, ensuring that user, device and output activity are monitored and reported on for any given time period. From various Internet connections, IT administrators can manage and control output, setting page limits or making access to certain functions password-dependant. We provide CounThru Enterprise for print monitoring at large businesses, as well as a solution that allows our re-seller partners to do this on behalf of their customers.
Using a networked device for printing can compromise security, allowing such breaches as unauthorised access, retained information on devices, and network penetration. We help address these threats with security enhanced products that are 'Common Criteria' (CC) certified. CC is the highest security certification for IT services and has been adopted by several government and military organisations as a benchmark security standard. Our CC roadmap and our attitude to security in general are based on developing smarter devices every day to meet your security needs. Our aim is to ensure that all our future devices achieve CC-certification.
Samsung's Service portfolio demonstrates aglie response to non-standard requests for tailored support.
We deliver a fast and flexible customisation service for all our clients.
For many of our competitors, proactive and attentive customer service is not a priority when dealing with under-performing printing infrastructure. At Samsung, it is central to our business ethos. We stand by the essential need to understand your requirements in order to deliver the best possible solution prior to the implementation stage. The more care and planning that goes into customising a solution that meets your needs, the more you will get out of it when it is operational.
With our extremely well-funded R&D department and our in-house manufacturing team, we deliver a fast and flexible customisation service for all our clients. This means we focus on how to optimise the benefits you get from your investment in Samsung Printers. According to your specific needs, we will deliver software and firmware customisations or hardware modifications. The outcome is the smoothest possible transition from your existing infrastructure to our Samsung devices, and maximum performance and productivity from day one.
Naturally, once your Samsung print infrastructure is up and running, you will want to feel reassured that we are committed to keeping it that way. We provide a standard service for all our business customers comprised of everything from call centre support to multi-level support upgrades. With business service hotlines in 43 countries worldwide, and our next-business-day, on-site service response, you can feel confident in our ability to support your service needs.
In the event that an issue is not resolved by one of our call centres, or by our service network, our own superior, in-house resolution service will be provided.
We have many customers with very specialised needs. In such cases, we have designed a customised response service that is unique to them. This can include features such as parts-only warranties, service period extensions, or changes to service types, e.g. changing from device pick-up to on-site support calls. Whatever your requirements, we are sure that our extensive and flexible service will be on hand to give you the support you need.