Samsung Canada Announces Refund and Exchange Details for Note7 Devices

Oct 14, 2016

Mississauga, ON - October 13, 2016 - Further to announcements made earlier this week, Samsung Electronics Canada Inc. confirmed beginning today it is offering Galaxy Note7 owners who bring their device to their original Samsung or authorized reseller point of purchase, the following options:

• A $100 credit* for customers who exchange their Note7s for a Galaxy S7 and S7 edge.
• A $25 credit* for customers who exchange their Note7s for a refund or other smartphone.

The above customer options will also be available to customers who purchased their Samsung Note7 on Samsung.com.

"We greatly appreciate the support and patience of our customers, carrier and retail partners and remain committed to putting our customers first," says Paul Brannen, COO & EVP Mobile Solutions.

Additionally, with a continued focus on delivering customer satisfaction, Samsung Canada is offering a refund on Note7 specific accessories purchased at Samsung or authorized reseller. Appropriate proof of purchase is required.

For customer enquiries on Note7 returns, please contact 1-855-747-6520. Additional details below.


What if I want to exchange my Galaxy Note7 for another Samsung smartphone?
As a sign of our appreciation for your patience and loyalty, we are offering you a $100 credit* for customers who exchange their Note7s for a Galaxy S7 and S7 edge.

What if I returned my Note7 for a refund prior to the announced credit program being offered?
If you previously returned your Note7 for a refund and wish to take advantage of the offer, please visit the original Samsung or authorized reseller point of purchase.

What if I want a refund for my Galaxy Note7?
If you choose to obtain a refund, you will receive a $25 credit* from the original Samsung or authorized reseller point of purchase upon returning all previously provided Note7 devices.

What if I want to exchange my Galaxy Note7 for another brand of smartphone?
If you choose to exchange your Galaxy Note7 for another brand of smartphone, you will receive up to a $25 bill credit* from the original Samsung or authorized reseller point of purchase.

What if I want to refund my Galaxy Note7 accessories?
Samsung Canada is offering a refund on Note7 specific accessories purchased at Samsung or authorized reseller. Appropriate proof of purchase is required.

*Details specific to each Carrier and Retail partner.