Samsung Canada Announces Update on Return and Exchange of Note7 Devices

Dec 08. 2016

MISSISSAUGA, Canada – December 7, 2016 – As part of our commitment to ongoing safety, Samsung Canada would like to make our customers aware of our plans to deactivate service for remaining Note7 devices in the Canadian market. We are pleased with the return and exchange rate of Note7 devices from Canadian consumers, securing close to 90% of the Note7 devices that were brought into the Canadian market. 

Functional limitations, including a limitation on the battery charge, Wi-Fi and Bluetooth disablement will be implemented as early as December 12th, 2016. Effective December 15th, 2016, customers still using the Note7 will no longer be able to connect to any Canadian mobile network services to make calls, use data or send text messages. 

We strongly urge any customers still using their Note7 to return their device to the place of purchase for a refund or exchange between December 7th and December 15th. We have been in continuous communication with Note7 customers to remind them about the need to return their recalled device and will continue to communicate daily with a push notification about this network deactivation event to ensure they continue to receive adequate notice. 

As a recalled product, Note7 device owners are legally prohibited from selling or even giving away the recalled device. We would like to remind customers that they need to return their Note7 device. 

In the event of an emergency, Note7 devices will be able to dial 9-1-1.