Statement on Transport Canada Notice to Prohibit Note7 devices
Mississauga, ON - October 18, 2016 - In support of our Canadian customers, Samsung Canada along with its carrier and retail partners would like to inform Note7 owners of Transport Canada's notice to prohibit Note7 devices in carry-on and checked baggage on flights. We are working with Canadian airlines and major international airports to help minimize travel inconvenience.
Note7 owners who have travel plans are encouraged to return their Note7 device to where it was originally purchased in advance of their trip, to:
• Receive a $100 credit* for customers who exchange their Note7 for a Galaxy S7 or S7 edge; or
• Receive a $25 credit* for customers who exchange their Note7 for a refund or other smartphone.
Note7 owners who have confirmed travel plans in the next 14 days, or for Note7 specific inquiries, customers should call 1-855-747-6520.
Please note that the Canada Consumer Product Safety Act prohibits recalled products from being redistributed, sold or even given away in Canada. As a recalled product, it is mandatory that all Note7 original and replacement devices be returned.