Table of Contents

Mobile Phones

Mobile Phones Information
Product General information Warranty service Warranty period
Mobile phone Accessories included with mobile phone - warranty period 12 months. Cases, holster, 90-days Carry in/Postal return 12 months
Bluetooth headset   Carry in/Postal return 12 months
Back to Top

Audio Visual Products

Audio Visual Products Information
Product General information Warranty service Warranty period
Television - LED, LCD & Plasma Screen size 32" or less On Carry-In models: Transportation to and from the service center is the customer's responsibility. 12 months
Screen size 37" or greater In-home: Samsung Electronics Canada reserves the right to dispatch In-Home Service subject to availability or provide other service type options. 12 months
DVD/VCR   Pick up service 12 months
Blu-ray   Pick up service 12 months
Home cinema   Pick up service 12 months
MP3   Pick up service 12 months
Back to Top

IT & Business

IT & Business Information
Product General information Warranty service Warranty period
Notebook computer   Carry In / Pickup Service 12 months
PColP TC190, NC240 Advanced Exchange / Repair 36 months
Desktop Monitors - B2B   Advanced Exchange / Repair 36 months
Desktop Monitors - B2C   Carry In / Pickup Service 12 months
Large Format Display (LFD) - LCD/LED   On-site Repair/Exchange 36 months
Back to Top

Print Solutions

Print Solutions Information
Product General information Warranty service Warranty period
Multi function printer <16kg Carry In / Pickup Service 12 months
>16kg On-site Repair/Exchange 12 months
Mono printer <16kg Carry In / Pickup Service 12 months
>16kg On-site Repair/Exchange 12 months
Colour printer <16kg Carry In / Pickup Service 12 months
>16kg On-site Repair/Exchange 12 months
Large Copier/Printer - A3 >16kg On-site Repair Varies by Model - 12 or 36 months
Back to Top

Photography

Photography Information
Product General information Warranty service Warranty period
Camera CSC Models (NX Range) Pick up service 12 months / *24 months on selected models
*EC-MV800ZBPBCA
*EC-MV800ZBPRCA
*EC-MV800ZBPWCA
*EC-WB150FBPBCA
*EC-WB150FBPWCA
*EC-WB750ZBPBCA
*EC-WB850FBPBCA
*EC-DV300FBPBCA
*EC-DV300FBPRCA
*EC-DV300FBPUCA
*EC-ST200ZBPBCA
*EC-ST200ZBPRCA
*EC-ST200FBPBCA
*EC-ST200FBPRCA
Compact Pick up service 12 months
Camcorder   Pick up service 12 months
Back to Top

Home Appliances

Home Appliances Information
Product General information Warranty service Warranty period
Refrigerator All Refrigerators have 12-month parts and labour warranty, with 10-year parts warranty on digital inverter compressors. In-home 12 months
Washing Machine All Washing Machines have12- month parts and labour warranty, with 10-year parts warranty on direct drive motors. In-home 12 months
Dryer All Dryers have 12-month parts and labour warranty. In-home 12 months
Range All Ranges have 12-month parts and labour warranty.

5-year parts warranty on radiant heater and glass cooktop*

5-year parts warranty on glass cooktop**

*FE710, NE595R1 and NE597R0

**NE595N0, NE597N0 and NE599N1
In-home 12 months
Microwave All OTR Microwave Ovens have 12-month parts and labour warranty, with 10-year parts warranty on the magnetron. In-home 12 months
Vacuum cleaner All Vacuum Cleaners have 12-month parts and labour warranty. Carry-In 12 months
Dishwasher All Dishwashers have 12-month parts and labour warranty, with 5-year parts warranty on printed circuit boards and racking, and lifetime parts warranty on stainless steel door liner and tub for leakage. In-home 12 months
Back to Top